Products
Cisco Unified Call Manager Express
Cisco Unified Call Manager Express
IP Communications For the Small Branch Office
Savvy businesses today are using their Cisco branch-office or small-office router as a single, integrated platform for the organization of voice and converged data. Extend the benefits of IP Communications to small- or midsized-office environments with Cisco CallManager Express and Cisco Unity™ Express. Serving offices of 240 users or fewer, Cisco CallManager Express includes a comprehensive set of business telephony features, automated-attendant capabilities, and voice mail. Streamline operations, lower costs, increase productivity, and improve return on investment by organizing your data and voice on a single platform--Cisco CallManager Express.
Cost-Effective Implementation
Because onsite technical expertise is expensive and can be too much for many small or autonomous branch offices, Cisco offers customers the option to use the industry-standard Cisco IOS® Software command-line interface (CLI) or a Web-based graphical user interface (GUI) for configuration and technical expertise assistance.
The Cisco CallManager Express and Cisco Unity Express solution CLI can be used to easily administer your entire voice and data network on a Cisco Integrated Services Router. The CLI allows an organization's technical staff simplify the set-up process and save time by configuring devices in bulk before or after they are delivered to the office for initialization from anywhere on the network. The unique feature, not usually provided with entry-level systems, allows users to deploy many sites quickly and efficiently.
The Web-based GUI is for non-technical employees to use in order to add users or make changes to Cisco CallManager Express.
Whether managing through the CLI or the GUI interface, the ability to remotely troubleshoot and maintain, eases management and administration for small offices significantly, particularly for those lacking in technical expertise.
Easy-To-Use
Cisco IP phone features are very intuitive, thereby requiring little training. From the display of a Cisco IP phone, the Extensible Markup Language (XML) capabilities allow users to access many different productivity-enhancing applications like a time card function, the Yellow Pages, and attendance. Users are welcome to configure the system to provide local language and tones support as well.
Invest In One-Hundred-Percent Protection
As a small or medium-sized office grows or wants additional features, you may find it beneficial to switch from the Cisco CallManager Express environment to a centralized call-processing model with Cisco CallManager. Migrating to a centralized call-processing model is no problem because your existing investment is 100-percent protected. Cisco IP phones, Cisco routers, analog phones, Cisco Catalyst® switches, and fax machines are all carried forward. Your Cisco Integrated Services Router transforms into a redundant call-processing system through the Survivable Remote Site Telephony (SRST) feature at no additional cost with a simple configuration change.
Businesses can additionally carry their investment in Cisco Unity Express forward as they expand, leveraging in conjunction with Cisco SRST.
Features
Computer Telephony Integration
Supports Computer Telephony Integration (CTI) with customer-relationship-management (CRM) applications. Gain access to useful information quickly and easily by having a system automatically access a contact's record on the computer based on their caller ID when they call for instance.
Call Coverage Abilities
Answer calls efficiently via call pick up, call forwarding, dual line appearances and hunt groups
Integrated Voice Mail
Cisco Unity Express, an optional module for Cisco CallManager Express, offers easy access to messages and voicemail where users can save, forward, or reply to messages. Included with Cisco Unity Express is 100 hours of voice mail storage—enough capacity for small and medium-sized businesses needs. Customer service, professionalism, and employee productivity increase by using the Cisco Unity Express in a small or medium-sized office with all employees getting individual voice mailboxes. Users are able to create alternate greetings, access envelope information, and mark or play messages based on urgency or privacy.
General Delivery Voice Mailboxes
Cisco Unity Express includes general delivery voice mailboxes, voicemail storage for employees with similar job functions. When customers call a mortgage company, restaurant, or retail store with a general question, they may not need the attention of a particular employee. A general delivery mailbox allows the first-available employee to respond to the message.
Automated Attendant
Cisco Unity Express’ built-in automated attendant allows callers to reach the right person without operator assistance. Callers can use the dial-by-name and dial-by-extension directory, with the ability to return to the operator when needed.
Broad Range of IP Phones
Cisco offers a broad selection of IP phones at different price points. Cisco IP phones are display-based and offer customization capabilities and straightforward user features driven by the dynamic business environment. Display-based phones include prompts for how to use the phone and access its directory. XML-display capacities will display non-telephony information. Cisco IP phones support a wide business IP Communications environment with data, voice and video features.
Enable IP Communications in Your Small or Medium-Sized Office The Fast and Simple Way
Together, Cisco CallManager Express and Cisco Unity Express provide a simple, yet well-distributed architecture that can be without doubt replicated for many small-branch locations across a network.
