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Cisco Voice Mail
Cisco Unity Express: Messaging, Voicemail, Interactive Voice Response, Automated Attendant, and Fax
Organizations everywhere share the goal of reducing costs and increasing employee productivity. Through technology, businesses can meet their office communications needs now and in the future. One way is through Cisco Unity Express, a module available on Cisco Integrated Services Router platform, offering voicemail, messaging, automated attendant, interactive voice response (IVR), and fax.
An essential component to a Cisco Unified Communications Manager or a Cisco Unified Communications Manager Express, Cisco Unity Express is specifically designed for small and medium-sized office environments. Users can conveniently manage voice messages and greetings with intuitive telephone prompts, use a visual voicemail interface (VoiceView Express), and enjoy a GUI that allows for basic administration and management.
Features
- Local storage and processing of integrated messaging
- Voicemail
Employees can access messages at any time from any phone. Internal and external calls to a busy or unattended phone are forwarded to the recipient’s voicemail box and are greeted with a personalized message. Employees are alerted to the new calls by the message-waiting indicator (MWI) on their Cisco Unified IP Phones or analog phones connected to a Cisco VG224 Voice Gateway. Employees can manage their voicemail messages and view their email and voicemail messages through a single interface using a computer. New applications like VoiceView Express let users use the display on their Cisco Unified IP Phones to visuall navigate through their voice messages. - Automated attendant
Route calls by the extension or by dial-by-name when the particular extension is unknown. Calls are answered 24 hours a day, 7 days a week, without the need of an operator. - Fax
- Optional interactive voice response (IVR) for branch offices with limited WAN connectivity, thus alleviating concerns about WAN bandwidth and quality of service (QoS).
- Network ability between small and large office locations so employees can send messages between locations
Easy Operation
Cisco Unity Express makes managing voice mailboxes from a centralized location possible. The ability to add new voice services as they become available makes the solution even more advantageous.
Cisco Unity Express also offers the choice of using the industry-standard Cisco IOS® Software command-line interface (CLI) or a Web-based GUI for configuration and administration.
In many cases, information about the phones, call reports, extensions, and system parameters necessary for Cisco Unity Express operation are taken directly from Cisco Unified Communications Manager or Cisco Unified Communications Manager Express, which eliminates the need of having to repeat data entry, thereby minimizing errors and maximizing efficiency.
Cisco Unity Express supports Simple Network Management Protocol (SNMP) and allows industry-standard SNMP-based network management applications to proactively manage, monitor, gather performance data, and receive traps at a central site. Whether managing through a GUI interface or CLI, the ability to administer, and maintain devices centrally certainly eases the remote troubleshooting and maintenance burden.
