Services
Automatic Call Distribution (ACD)
How ACD Works
Automatic Call Distribution (ACD) routes incoming calls to specific phone terminals. The feature is great for offices that receive a large amount of phone calls from callers that don’t need to speak to a specific person, but would like to talk to someone who is available as soon as possible.
To determine a suitable employee for calls to be routed to, caller ID is often used or sometimes the caller states the reason for the call through automatic voice response. Calls are distributed in the order that they are received to an appropriate agent that has been without a call for the longest period of time. Not only does this feature attempt to distribute the work load evenly among employees, it provides callers with timely service. ACD is often seen as an essential feature for customer service and call center needs.
ACD Systems for your Business
ACC Telecom can help design, install and setup an Automatic Call Distribution system for your business or organization. Our trained sales reps can help you identify and select the right system for your needs, and our highly-skilled technicians will handle the installation and guide you through the setup to get your ACD software and phone system up and running quickly and easily. To get started simply contact us for a free quote.
