Services
Interactive Voice Response (IVR)
Interactive Voice Response (IVR) routes calls by employing voice recognition and noting touch tones used during a phone call. A business with an IVR system eliminates the need for an operator because it plays a pre-recorded message for callers asking them to choose from a number of options on their menu. Callers will usually select a number on their telephone keypad to choose their option and sometimes the system uses speech recognition by having callers state answers such as “yes” or “no” to questions or account numbers to receive information about their file.
Because a computer detects these voice and touch tones, this system is used in organizations that have large amounts of callers requesting data that computers can easily retrieve. Movie theaters, banks, and insurance companies are just a few of the many organizations that use this system to often give callers 24-7 access to data. Call centers frequently use the system to get account information from callers so that the representative who takes the call will have the customer’s information up on their computer screen when they answer.
If you are interested in istalling an interactive voice response phone system for your business or organization simply contact us to get started.
