Skip Navigation
410-995-0101 Call or Text

Business SMS & More in Baltimore MD

Text Messaging for Baltimore, MD Businesses

In the near future, texting a business will be just as prevalent as communicating via live chat, email and phone calls. ACC Telecom understands that in order for your Baltimore, Maryland business to be competitive you need simple and cost-effective Business SMS Baltimore, MD solutions to meet your customer’s evolving communications needs.  By offering a variety of Business SMS text messaging services from SMS responders to advanced omni-channel business SMS communications and bulk SMS IVR systems, we have the perfect SMS solution for any type and size of business.

Our most popular Business SMS Balitmore, MD service can be activated on virtually any U.S. or Canadian phone number or toll-free number so you’ll maintain a unified, professional identity by using your existing phone numbers.  SMS/MMS activation has no effect on the voice services of the phone number, so it is completely transparent to your customers!  Implementing a Business SMS solution will do wonders for your customer service–and your customers will thank you for it!  Contact ACC Telecom today for your free business text messaging consultation.

Girl texting on her smartphone with virtual computers and networks in the background. Signifies texting a business- using business SMS Baltimore, MD- and unified communications.

Business SMS Text Services Available:

checkmark iconInbound/Outbound Text Messaging

$15/per month per DID

Our most popular form of Business SMS allows your clients to text your business phone numbers and receive responses via text message. Inbound text and picture messages arrive in your employees’ email inbox and allow the employee(s) to respond to the text messages via email.  The customer receives the response as a text message. Click here for a sample message.  Includes unlimited inbound business SMS messaging and 500 outbound messages.


checkmark icon Business SMS A.I. Responder Bot  

Pricing upon request

Our Artifical Intelligence SMS Keyword Responder Bot automatically replies to inbound text messages by incorporating keywords, company directory, and company Auto Attendant.  For example, if a customer texts the keyword “customer service” to 410-995-0101, the SMS Responder Bot replies automatically with, “Thank you for texting Company XYZ.  I see you’ve spoken with Carly in Customer Service previously would you like to speak to her again?”  If the customer replies “Y” for yes, the system connects the customer and Carly via call control.  Click here to view additional examples of how our A.I. SMS Responder Bot can enhance your business communications.


checkmark icon

Omni-Channel Contact Center; ACD SMS

Pricing upon request

Transform your voice-only call center into an omni-channel contact center powerhouse by incorporating Business SMS, Automatic Call Distribution (ACD) SMS, ACD email, web chat, social media, CRM integration, and more.  Allow your customers to contact your representatives via text message for a complete communications solution.  Text message conversations are stored securely and conveniently in the customer’s account for easy retrieval.  


checkmark icon

Broadcast SMS

Pricing upon request

Broadcasting is a form of ‘outbound’ IVR that allows businesses to broadcast text messages via campaigns to pre-determined group lists that can be uploaded to the IVR platform. 


Contact Us icon

Contact Us Today

Contact ACC Telecom today for your free text messaging consultation for your Baltimore, MD business.  ACC serves businesses on-site throughout Maryland, Washington DC, and Northern Virginia and offers cloud based phone systems, VoIP, and remote support services nationwide.  ACC Telecom is an authorized Business SMS provider in Baltimore, MD.  Contact us today to learn more about our business communications solutions.