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Business Text Messaging Available in Baltimore MD

Allow your customers to text your Baltimore, Maryland business

In the future, texting a business will be just as prevalent as communicating via e-mail, live chat, and phone calls. ACC Telecom understands that in order for your Baltimore, Maryland business to be competitive you need simple and cost-effective business text messaging solutions to meet your customer’s evolving communications needs. By offering a variety of business text messaging Baltimore, MD services from text responders to advanced omni-channel business text communications and broadcast text IVR systems, we have the perfect text messaging solution for any type and size of business.

Our most popular business text service can be activated on virtually any U.S. or Canadian phone number or toll-free number so you’ll maintain a unified, professional identity by using your existing phone numbers.  Text (SMS) and picture (MMS) activation have no effect on the voice services of the phone number, so it is completely transparent to your customers!  Implementing a business text messaging Baltimore, MD solution will do wonders for your customer service–and your customers will thank you for it!  Contact ACC Telecom today for your free business text messaging consultation.

Girl texting on her smartphone with virtual computers and networks in the background. Signifies business text messaging Baltimore, MD and unified communications.

Business Text Services Available:

checkmark iconBusiness Text Messaging

$15/per month per DID

Our most popular form of business text messaging allows your clients to text your business’ main phone numbers or DIDs. Inbound text and picture messages arrive in your employees’ email inbox and allow the employee(s) to respond to the text messages via email.  The customer receives the response as a text message. Click here for a sample message.  Includes unlimited inbound business text messages and 500 outbound messages.


checkmark icon Business Text A.I. Bot  

Pricing upon request

Our Artifical Intelligence Text Keyword Responder Bot automatically replies to inbound text messages by incorporating keywords, your company directory, and Auto Attendant.  For example, if a customer texts the keyword “customer service” to 410-995-0101, the SMS Responder Bot replies, “Thank you for texting Company XYZ.  I see you’ve spoken with Joe in Customer Service previously would you like to speak to him again?”  If the customer replies “Y” for yes, the system connects the customer and Joe via call control.  Click here to view additional examples of how our A.I. Text Responder Bot can enhance your business communications.


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ACD Text Messaging for Contact Centers

Pricing upon request

Transform your voice-only call center into an omni-channel contact center powerhouse by incorporating Business Text Messaging, Automatic Call Distribution (ACD) SMS, ACD email, web chat, social media, CRM integration, and more.  Allow your customers to contact your representatives via text message for a complete communications solution.  Text message conversations are stored securely and conveniently in the customer’s account for easy retrieval.  


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Broadcast Text Messaging

Pricing upon request

Broadcasting is a form of ‘outbound’ IVR that allows businesses to broadcast text messages via campaigns to pre-determined group lists that can be uploaded to the IVR platform. 


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Contact Us Today

Contact ACC Telecom today for your free text messaging consultation for your Baltimore, MD business.  ACC serves businesses on-site throughout Maryland, Washington DC, and Northern Virginia and offers cloud based phone systems, VoIP, and remote support services nationwide.  ACC Telecom is an authorized business text messaging provider in Baltimore, MD.  Contact us today to learn more about our business communications solutions.