Annual Support Services from ACC Telecom & 3CX
3CX Maintenance and ACC Support are vital to the ongoing health of your PBX. 3CX annual license renewals include maintenance initiatives such as upgrades, security enhancements, and new features.
ACC Telecom support is a yearly extension of your maintenance- including unlimited helpdesk support, 3CX ticket support, and provides ACC Telecom the ability to work directly with 3CX Engineers for escalated issues on your behalf.
3CX Technical and Engineering support services are only available to resellers with advanced certifications, such as ACC Telecom.
- PBX Upgrades & Updates Including New Features, Fixes & Interops
- 3CX SMTP Service Including Voicemails, Missed Calls & Meeting Notifications
- IP Phone Firmware and Template Updates
- 3CX WebMeeting- Web, Video & Audio Conferencing Features for all Users
- Security Updates
- 3CX FQDN Service
- CRM Updates & Additions
- VoIP Provider Templates, Updates & Additions
- Auto Renewal of Let’s Encrypt SSL Certificate
- 3CX Smartphone App Updates (iOS & Android)
- Unlimited Help Desk Support Including Portal, Phone, Mobile & Web Applications Assistance
- Ability for ACC to Directly Access 3CX Ticketing System and Live Engineering & Technical Support
- Major Software Updates Performed by ACC Advanced Certified Technician