Additional information
| # of SIM Call License | 4SC, 8SC, 16SC, 32SC, 64SC, 128SC, 192SC, 256SC, 512SC, 1024SC |
|---|---|
| ACC-3CX Remote Support | Annual Support Fee, Monthly Support Fee, No Support (pay $125 per incident) |
Unlimited ACC 3CX Remote Support
$0.00 – $6,000.00
ACC Telecom support is a yearly extension of your maintenance that includes unlimited helpdesk support, 3CX ticketing support, major software upgrade performed by a 3CX-certified technician, and provides ACC Telecom the ability to work directly with 3CX Engineers for escalated issues on your behalf.
What is included in the annual 3CX Maintenance and ACC Support?
Active maintenance/subscription includes the following:
- Security updates
- PBX Updates – Get the latest versions and service packs including new features for free.
- 3CX FQDN service
- Auto-renewal of Encrypted SSL Certificate
- Updates and use of the iOS and Android Mobile Apps
- 3CX SMTP Service - to receive alerts and notifications
- 3CX WebMeeting - Web & video conferencing features for all users
- IP Phone Firmware and Template Updates
- CRM Updates and Additions
- VoIP Provider Templates Updates and Additions
ACC Support is an extension of your 3CX Maintenance and includes*:
- Unlimited Help Desk Support including portal, phone, mobile & web application assistance and remote troubleshooting support.
- Major software updates are administered remotely by an ACC Telecom 3CX Advanced Certified Technician.
- Ability for ACC Telecom to directly access the 3CX ticketing system and contact live 3CX Technicians and Engineers for escalated issues. Please note that 3CX Technical personnel will only speak to 3CX Certified Resellers, such as ACC Telecom.
*ACC Support does not include moves, adds, changes, or on-site technical support to the phone system or SIP Trunk.
What happens if you do not have 3CX Maintenance & ACC Support?
Failure to renew annual 3CX Maintenance & ACC Support will result in:
- Loss of SSL Certificate
- Loss of 3CX WebMeeting- Web & Video Conferencing
- Loss of FQDN Service
- Loss of Firmware Updates
- Loss of Security Updates
- Loss of Interop Updates
- Loss of CRM Interop/API Updates
- Mobile Applications (iOS & Android) will stop working
- Remote phones will no longer function & cannot be administered over HTTPS.
- Per incident Helpdesk Support cost
- No Access to 3CX Engineering Support
- Major software updates will not be completed by a 3CX Advanced Certified ACC Telecom Technician (including entire system backup & restore).
ACC-3CX Remote Support does not include on-site labor or support, moves, adds, or changes (MAC work) to the phone system.
