Additional information
# of SIM Call License | 4SC, 8SC, 16SC, 32SC, 64SC, 128SC, 192SC, 256SC, 512SC, 1024SC |
---|---|
ACC-3CX Remote Support | Annual Support Fee, Monthly Support Fee, No Support (pay $125 per incident) |
$0.00 – $6,000.00
ACC Telecom support is a yearly extension of your maintenance that includes unlimited helpdesk support, 3CX ticketing support, major software upgrade performed by a 3CX-certified technician, and provides ACC Telecom the ability to work directly with 3CX Engineers for escalated issues on your behalf.
# of SIM Call License | 4SC, 8SC, 16SC, 32SC, 64SC, 128SC, 192SC, 256SC, 512SC, 1024SC |
---|---|
ACC-3CX Remote Support | Annual Support Fee, Monthly Support Fee, No Support (pay $125 per incident) |
3CX integration with various CRM systems will produce very useful, efficient call handling and will become a very integral part of your daily business interactions with clients. With the integration, when a call comes in, it will create a ticket in the CRM. Once the ticket generation process starts, the options are endless.
Examples include (but are not limited to):
These are some of the primary use cases with 3CX/CRM integration. Keeping record of all interactions with customers is key and this does exactly that.
Our recommendations for a 100-user company housing the 3CX on an AWS server are as follows:
Yes, the failover is automatic. It is based on DNS. Basically, the phone, PC software, and DNS will be looking to the server via a hosted name and when the primary goes down that DNS record will be updated to point to the IP of the backup server. The phone will reset and register to the backup one almost instantly.
Active maintenance/subscription includes the following:
ACC Support is an extension of your 3CX Maintenance and includes*:
*ACC Support does not include moves, adds, changes, or on-site technical support to the phone system or SIP Trunk.
Failure to renew annual 3CX Maintenance will result in:
Yes, 3CX can be hosted behind a NAT.
No, 3CX WebMeeting & Video Conferencing application is using Google’s WebRTC platform so there are no downloads or plug-ins needed. The client will simply click a URL link to access the video & web conference.
3CX PRO license offers the following reports:
To receive call reporting, you must choose the PRO or Enterprise Edition Licenses.
There are 3 major differences between 3CX and Hosted PBX systems.
ACC-3CX Remote Support does not include on-site labor or support, moves, adds, or changes (MAC work) to the phone system.
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