Building a future of communications for your business since 1979

Features Comparison

3CX offers 3 plans- Standard, PRO, and Enterprise.  3CX PRO is the preferred choice of most organizations because it includes 100 web/video conferencing participants, inbuilt failover functionality, schedule restore, hotdesking, contact center, client busy lamp field configuration, and full CRM integration.  Please contact us with any questions regarding 3CX packages and features.
 

  • General Features

  • Extensions
  • Number of Simultaneous Calls Supported
  • Call Logging
  • Call Forward on Busy or No Answer
  • Call Routing by DID
  • Auto Attendant / Digital Receptionist
  • Voicemail
  • Music on Hold
  • Central Phonebook
  • Call Transfer
  • Message Waiting Indicator (MWI)
  • Ring Extension & Mobile Simultaneously
  • Automatic Pickup on Busy
  • Supports SIP Trunks / Gateways
  • Sennheiser Headset Integration
  • (G711, G722, GSM, Speex, ILBC)Extensive Codec Support
  • G729 Codec Support
  • Intercom / Paging
  • Busy Lamp Field (BLF)
  • Call Reporting
  • Call Parking / Call Pickup
  • Call Queuing
  • Call Recording
  • Call Recordings Management
  • Custom FQDN
  • Custom SMTP Server
  • Hot Desking
  • Configure BLF's from the Clients
  • STANDARD

  • Unlimited
  • >1,024
  • 3CX FQDN
  • 3CX SMTP
  • PRO

  • Unlimited
  • >1,024
  • ENTERPRISE

  • Unlimited
  • >1,024

 
  • Management & Scalability

  • Web-based Management Console
  • Automated Provisioning of Devices
  • Real Time Web-based System Status
  • Integrated Web Server
  • Easy Backup and Restore
  • SBC to Configure Remote Extensions
  • VMware / Hyper-V Compatibility
  • Scheduled Backup
  • Connect Remote 3CX PBX Systems (Bridges)
  • Scheduled Restore
  • Inbuilt Fail Over Functionality
  • Standby License
  • STANDARD

  • PRO

  • ENTERPRISE


 
  • Unified Communications

  • Presence
  • Voicemail to Email
  • Advanced Forwarding Rules
  • Conference Call Setup
  • Click2Call Extension / Softphone
  • *Business SMS is available as an add-on feature with our ACC Telecom SIP Trunks.Business SMS Text Messaging*
  • View Presence of Remote Offices
  • STANDARD

  • *Add-on feature
  • PRO

  • *Add-on feature
  • ENTERPRISE

  • *Add-on feature

 
  • Call Center / Contact Center

  • Call Flow Designer
  • Advanced Queue Strategies
  • Advanced Call Reporting
  • Real Time Queue Statistics
  • Queue Reports
  • Barge In / Listen In / Whisper
  • Query Customer Name Based on Caller ID
  • Ability to use 3CX Clients API
  • Link Company Directory with LDAP / ODBC
  • Sync Phonebook with Microsoft Exchange
  • Real Time Queue Monitoring
  • Wallboard
  • Switchboard Queue Manager View
  • Call Recordings Search
  • Supervisors can Log Agents In/Out
  • Supports External Agents
  • Callback if Queue Full
  • CRM Integration / Scripting Interface
  • SLA Alerting / Reporting
  • STANDARD

  • PRO

  • ENTERPRISE


 
  • Mobility

  • Android Client
  • iOS Client
  • Windows Client
  • Mac Client
  • Web Client
  • Manage the 3CX Client from within the Console
  • Includes 3CX Tunnel to Avoid NAT Problems
  • STANDARD

  • PRO

  • ENTERPRISE


 
  • Video & Web Conferencing

  • WebRTC - Free Plugin
  • One-Click Conference
  • Record Meeting
  • Remote Control / Assistance
  • Screen Sharing
  • Video
  • Unlimited Users
  • Participants Included
  • STANDARD

  • 25
  • PRO

  • 100
  • ENTERPRISE

  • 250

 
  • Application Integration

  • Office 365 (address book only)
  • Microsoft Outlook
  • TAPI
  • Office 365
  • Salesforce
  • Microsoft Dynamics
  • Microsoft Exchange 2013/ LDAP/ ODBC
  • Multiline TAPI
  • Google Contacts
  • Exact
  • Zendesk
  • Freshdesk
  • act!
  • Datev
  • Hotel Module
  • Fidelio Certified
  • Mitel Compatible
  • STANDARD

  • PRO

  • ENTERPRISE


 
  • IP Phone Management

  • Automatic Plug & Play Phone Provisioning
  • Manage IP Phones Network Wide from Console
  • Restart Phones Remotely
  • Update & Manage Firmware Network Wide
  • Supports Popular SIP Phones
  • STANDARD

  • PRO

  • ENTERPRISE


 

ACC Telecom
8335 Guilford Road, Suite H Columbia, MD 21046
Phone: 410-995-0101