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Features Comparison

3CX offers 3 plans- Standard, PRO, and Enterprise.  There are no add-ons, no per-user licensing fees, or additional application costs.

3CX PRO is the preferred choice of most organizations because it includes 100 web/video conferencing participants, inbuilt failover functionality, scheduled restore, hot desking, contact center, call recording and full CRM integration.

Please contact us with any questions regarding 3CX packages and features.

  • General Features

  • Extensions
  • Number of Simultaneous Calls Supported
  • Call Logging
  • Call Forward on Busy or No Answer
  • Call Routing by DID
  • Auto Attendant / Digital Receptionist
  • Voicemail
  • Music on Hold
  • Central Phonebook
  • Call Transfer
  • Message Waiting Indicator (MWI)
  • Ring Extension & Mobile Simultaneously
  • Automatic Pickup on Busy
  • Supports SIP Trunks / Gateways
  • Sennheiser Headset Integration
  • (G711, G722, GSM, Speex, ILBC)Extensive Codec Support
  • G729 Codec Support
  • Intercom / Paging
  • Busy Lamp Field (BLF)
  • Call Parking / Call Pickup
  • Custom FQDN
  • Custom SMTP Server
  • Call Recording
  • Call Recordings Management
  • Call Reporting
  • Call Queuing
  • Hot Desking
  • Configure BLF's from the Clients
  • STANDARD

  • Unlimited
  • >1,024
  • 3CX FQDN
  • 3CX SMTP
  • PRO

  • Unlimited
  • >1,024
  • ENTERPRISE

  • Unlimited
  • >1,024

 
  • Management & Scalability

  • Web-based Management Console
  • Automated Provisioning of Devices
  • Real Time Web-based System Status
  • Integrated Web Server
  • Easy Backup and Restore
  • SBC to Configure Remote Extensions
  • VMware / Hyper-V Compatibility
  • Scheduled Backup
  • Connect Remote 3CX PBX Systems (Bridges)
  • Scheduled Restore
  • Inbuilt Fail Over Functionality
  • Standby License
  • STANDARD

  • PRO

  • ENTERPRISE


 
  • Unified Communications

  • Presence
  • Voicemail to Email
  • Advanced Forwarding Rules
  • Conference Call Setup
  • Click2Call Extension / Softphone
  • *Business SMS is available as an add-on feature with ACC Telecom SIP Trunks.Business SMS Text Messaging*
  • View Presence of Remote Offices
  • Voicemail to Text Transcription
  • STANDARD

  • *Add-on feature
  • PRO

  • *Add-on feature
  • ENTERPRISE

  • *Add-on feature

 
  • Call Center / Contact Center

  • Call Flow Designer
  • Advanced Queue Strategies
  • Advanced Call Reporting
  • Real Time Queue Statistics
  • Queue Reports
  • Barge In / Listen In / Whisper
  • Query Customer Name Based on Caller ID
  • Ability to use 3CX Clients API
  • Link Company Directory with LDAP / ODBC
  • Sync Phonebook with Microsoft Exchange
  • Real Time Queue Monitoring
  • Wallboard
  • Switchboard Queue Manager View
  • Call Recordings Search
  • Supervisors can Log Agents In/Out
  • Supports External Agents
  • Callback if Queue Full
  • CRM Integration / Scripting Interface
  • SLA Alerting / Reporting
  • STANDARD

  • PRO

  • ENTERPRISE


 
  • Mobility

  • Android Client
  • iOS Client
  • Windows Client
  • Mac Client
  • Web Client
  • Manage the 3CX Client from within the Console
  • Includes 3CX Tunnel to Avoid NAT Problems
  • STANDARD

  • PRO

  • ENTERPRISE


 
  • Video & Web Conferencing

  • WebRTC Access
  • One-Click Conference
  • Record Meetings
  • Remote Control / Assistance
  • Screen Sharing
  • Create Surveys / Polls
  • Video
  • Audio Dial-in
  • Unlimited Users
  • Participants Included
  • STANDARD

  • 25
  • PRO

  • 100
  • ENTERPRISE

  • 250

 
  • Application Integration

  • Microsoft Outlook
  • Office 365
  • TAPI
  • Salesforce
  • Microsoft Dynamics
  • Microsoft Exchange 2013/ LDAP/ ODBC
  • Multiline TAPI
  • Google Contacts
  • Exact
  • Zendesk
  • Freshdesk
  • act!
  • Datev
  • Hotel Module
  • Fidelio Certified
  • Mitel Compatible
  • STANDARD

  • PRO

  • ENTERPRISE


 
  • IP Phone Management

  • Automatic Plug & Play Phone Provisioning
  • Manage IP Phones Network Wide from Console
  • Restart Phones Remotely
  • Update & Manage Firmware Network Wide
  • Supports Popular SIP Phones
  • STANDARD

  • PRO

  • ENTERPRISE