Cisco Smart Net Total Care
PROTECTION FOR YOUR CISCO EQUIPMENT
Cisco Smart Net Total Care™ is an award-winning technical support service that gives your IT staff direct, anytime access to Cisco experts and extensive Cisco.com resources.
Cisco Smart Net Total Care is essential to keeping your business functions available, secure, and operating at peak performance. Networks are the lifeline that connects your customers to goods and services, and the effects of downtime can be significant, decreasing productivity, eroding customer confidence, and losing revenue.
SMART NET TOTAL CARE INCLUDES:
- Global, 24 hour access to the Cisco Technical Assistance Center (TAC) for covered devices.
- Advance hardware replacement options, including 2-hour,4-hour, and next-business-day (NBD) replacement, as well as return for repair (RFR).
- Access to operating system (OS) software updates and upgrades.
- 24-hour access to Cisco online resources.
- Smart support capabilities providing product life cycle information, service coverage, and alerts.
- Comprehensive, web-based user (self-service) community support for smart capabilities.
- Up to 3 years of Smart Net Total Care coverage.
Combine Cisco Smart Net Total Care and our discounted FLEX labor for a complete service package.
Contact us for more information on Cisco Smart Net Total Care services.