Dec 7, 2016 | Blog, Call Center
Are you finding that your call center is receiving far more calls than it’s able to answer? Sometimes, expanding to accommodate isn’t always the best economic or practical choice. Yet, you want your business to be successful, and you want to make sure...
Aug 8, 2016 | Blog, Business, Unified Communications
All telecom companies experience peak hours. These hours, also called the busy-hour call attempts (BHCA), are defined as 60-minute periods which see more calls than any other hour during a 24-hour period. Depending on what your company does, these peak hours can...