call center

2 Ways to Reduce Noise in Your Call Center

May 23, 2018 | Blog

Call centers depend on providing the best customer service possible. However, with so many concurrent calls happening at one time, it can be difficult to hear or even follow a conversation with a customer. Fortunately, there are some simple ways to reduce the amount...

How Can Call Center Software Benefit Your Small Business?

Aug 31, 2017 | Call Center

Is your small business running at peak efficiency? Pursuing practicality and affordability can help get you there. Fortunately, call center software is both practical and affordable. Industry experts recommend that every business – no matter their size –...

Does Call Recording Really Matter?

May 8, 2017 | Blog

Your call may be recorded for training purposes.  You’ve probably heard this before, while contacting some form of call center.  It can seem intimidating, as first-time callers might be caught off-guard by the statement.  However, call recording actually makes a...

Find Out if Your Telecom Service is Meeting Customer Expectations

Feb 13, 2017 | Blog, Call Center, Contact Center

There are basic rules regarding customer service that everyone is expected to follow.  Be kind and polite, speak clearly, and so forth.  But, even though your customers may not show their displeasure through digital communication, you could be making mistakes that are...

New Year’s Resolutions For Your Call Center in 2017

Jan 6, 2017 | Blog, Business

2017 has arrived.  For many businesses, this is the time to update practices and evaluate productivity.  Call centers are no different; for the new year, it’s important to review your business and its ability to run successfully.  There are many resolutions you...