3CX Business Communications System Features
3CX Feature Comparison
Choose Your Plan- Micro, PRO, or Enterprise
The feature sets are available for every user for no extra cost. There are no per-user fees or additional application costs. Please contact us with any questions regarding 3CX packages and features.
On-Premise or Hosted / Cloud
- 3CX Hosted
- ACC Telecom Hosted
- On-Premise: Windows, RaspPi, Linux
- Private Cloud: Amazon AWS, Google, Azure
Micro
PRO
ENTERPRISE
Core PBX Features
- Number of Users
- Mobile Apps (iOS & Android)
- Auto Attendant
- Busy Lamp Field (BLF)
- Call Logging
- Call Park & Pickup
- Music on Hold
- Online Management Portal
- SIP Trunks / Gateways
- Softphone Clients (Web & Desktop Clients)
- Video Calling
- Call Recording
- Voicemail, Voicemail to Email
- Voicemail Transcription
- Intercom / Paging / PA Announcements
- VMWare / Hyper-V / KVM
- Custom FQDN
- Custom SMTP Server
Micro
- Extension numbers are pre-determined1-10
PRO
- Unlimited
ENTERPRISE
- Unlimited
Office Productivity
- Mobile Apps: iOS, Android, Windows, Web-based Client
- Audio/Web/Video Conferencing
- Chat / Group Chat / File Share
- Digital Receptionist
- Headset Integration
- Phone Directory
- Ring Extension & Mobile Simultaneously
- Premium feature; additional costs will apply.SMS / MMS Text Messaging
- Microsoft 365 Integration
- Google Workspace Integration
- CRM & API Integrations
- Call Query from DB & CRM
- Integrated Fax Server
Micro
PRO
ENTERPRISE
Management & Scalability
- Online Management Portal
- Real Time Presence Statuses
- Plug & Play Phone Provisioning
- Restart Phones Remotely
- Update & Manage Firmware Network Wide
Micro
PRO
ENTERPRISE
Contact Center & Enterprise Features
- Call Logging
- Live Chat Plugin for Website
- Barge In / Listen In / Whisper
- Call Queues & Management
- Call Back in Queue (CBIQ)
- Call Recording
- Call & Chat Reports
- Real Time Statistics & Monitoring
- SLA Alerting
- SMS / MMS Text Messaging
- Switchboard & Wallboard
- Grafana Reporting Integration
- Call Flow Designer (CFD)
- CRM & API Integrations
- Hot Desking
- Connect Remote Offices (Bridges)
- Scheduled Restore
- Call Recording Rights (Start/Stop)
- Custom IP Phone Logo
- Skills-based Routing
- Inbuilt Failover
- Standby License
- MS Teams Integration
Micro
PRO
- Available for 16 SC+ licenses
- Only available for self-managed (not hosted)
ENTERPRISE
- Available for 16 SC+ licenses
- Only available for self-managed (not hosted)
Video & Web Conferencing
- Audio/Video/Web Conferencing & Webinars
- PDF Sharing
- Screen Sharing
- Polls
- Record Meetings
- Remote Assistance
- Web Conference Dial-in
- YouTube Integration
- Whiteboard / Chalkboard
- Max Number of Participants
Micro
- 25
PRO
- 100
ENTERPRISE
- 250
Application Integrations
- Facebook Integration
- WhatsApp Integration
- Microsoft 365
- Google Workspace
- Accounting & Payment System Integrations
- API Integrations
- CRM Integrations (50+)
- Custom Applications/API
- Custom Development
- Grafana Reporting Integration
- ERP Integrations
- Radio Integration (with Recording)
- Hotel PBX Compatibility
- Microsoft Teams Integration
Micro
PRO
- Available for 16 SC+ licenses
- Only available for self-managed (not hosted)
ENTERPRISE
- Available for 16 SC+ licenses
- Only available for self-managed (not hosted)
3CX AI Features
- 3CX AI Voicemail Transcription is free for 8SC licenses and above.Voicemail Transcription (Free for 8SC+)
- PRO licenses will only receive Voicemail Transcription.Google Gemini Support
- PRO licenses will only receive Voicemail Transcription.OpenAI
- Call Transcription
- Call Analytics
- 3CX AI
Micro
PRO
- (Available for Voicemail only)
- (Available for Voicemail only)
ENTERPRISE
Ready To Try? Ready To Buy?
It’s time to free yourself from traditional telecom costs and maintenance and take control of your business phone system. To try 3CX for free, please visit www.3cx.com or contact ACC Telecom to schedule your FREE 3CX demonstration.
ACC Telecom is a 3CX Advanced Certified, Titanium level Dealership headquartered in Columbia, MD, serving businesses nationwide and providing on-site technical support in Maryland, Washington DC, Virginia, and beyond.
