


3CX Feature Comparison
Choose Your Plan- Micro, PRO, or Enterprise
The feature sets are available for every user for no extra cost. There are no per-user fees or additional application costs. Please contact us with any questions regarding 3CX packages and features.
On-Premise or Hosted / Cloud
- 3CX Hosted
- ACC Telecom Hosted
- On-Premise: Windows, RaspPi, Linux
- Private Cloud: Amazon AWS, Google, Azure
Micro
- View Pricing
PRO
- View Pricing
ENTERPRISE
- View Pricing
Core PBX Features
- Number of Users
- Mobile Apps (iOS & Android)
- Auto Attendant
- Busy Lamp Field (BLF)
- Call Logging
- Call Park & Pickup
- Music on Hold
- Online Management Portal
- SIP Trunks / Gateways
- Softphone Clients (Web & Desktop Clients)
- Video Calling
- Call Recording
- Voicemail, Voicemail to Email
- Voicemail Transcription
- VMWare / Hyper-V / KVM
- Intercom / Paging / PA Announcements
- Custom FQDN
- Custom SMTP Server
Micro
- Extension numbers are pre-determined1-10
- View Pricing
PRO
- Unlimited
- View Pricing
ENTERPRISE
- Unlimited
- View Pricing
Office Productivity
- Mobile Apps: iOS, Android, Windows, Web-based Client
- Audio/Web/Video Conferencing
- Chat / Group Chat / File Share
- Digital Receptionist
- Headset Integration
- Phone Directory
- Ring Extension & Mobile Simultaneously
- SMS / MMS Text Messaging
- Microsoft 365 Integration
- Google Workspace Integration
- CRM & API Integrations
- Call Query from DB & CRM
- Integrated Fax Server
Micro
- View Pricing
PRO
- View Pricing
ENTERPRISE
- View Pricing
Management & Scalability
- Online Management Portal
- Real Time Presence Statuses
- Plug & Play Phone Provisioning
- Restart Phones Remotely
- Update & Manage Firmware Network Wide
Micro
- View Pricing
PRO
- View Pricing
ENTERPRISE
- View Pricing
Contact Center & Enterprise Features
- Call Logging
- Live Chat Plugin for Website
- Barge In / Listen In / Whisper
- Call Queues & Management
- Call Back in Queue (CBIQ)
- Call Recording
- Call & Chat Reports
- Real Time Statistics & Monitoring
- SLA Alerting
- SMS / MMS Text Messaging
- Switchboard & Wallboard
- Call Flow Designer (CFD)
- CRM & API Integrations
- Hot Desking
- Connect Remote Offices (Bridges)
- Scheduled Restore
- Call Recording Rights (Start/Stop)
- Custom IP Phone Logo
- Skills-based Routing
- Inbuilt Failover
- Standby License
- MS Teams Integration
Micro
- View Pricing
PRO
- Only available for self-managed (not hosted)
- View Pricing
ENTERPRISE
- Only available for self-managed (not hosted)
- View Pricing
Video & Web Conferencing
- Audio/Video/Web Conferencing & Webinars
- PDF Sharing
- Screen Sharing
- Polls
- Record Meetings
- Remote Assistance
- Web Conference Dial-in
- YouTube Integration
- Whiteboard / Chalkboard
- Max Number of Participants
Micro
- 25
- View Pricing
PRO
- 100
- View Pricing
ENTERPRISE
- 250
- View Pricing
Application Integrations
- Facebook Integration
- WhatsApp Integration
- Microsoft 365
- Google Workspace
- Accounting & Payment System Integrations
- API Integrations
- CRM Integrations (50+)
- Custom Applications/API
- Custom Development
- ERP Integrations
- Radio Integration (with Recording)
- Hotel PBX Compatibility
- Microsoft Teams Integration
Micro
- View Pricing
PRO
- Only available for self-managed (not hosted)
- View Pricing
ENTERPRISE
- Only available for self-managed (not hosted)
- View Pricing
3CX AI Features
- 3CX AI Voicemail Transcription is free for 8SC licenses and above.Voicemail Transcription (Free for 8SC+)
- PRO licenses will only receive Voicemail Transcription.Google Gemini Support
- PRO licenses will only receive Voicemail Transcription.OpenAI
- Call Transcription
- Call Analytics
- 3CX AI
Micro
- View Pricing
PRO
- (Available for Voicemail only)
- (Available for Voicemail only)
- View Pricing
ENTERPRISE
- View Pricing

Ready To Try? Ready To Buy?
It’s time to free yourself from traditional telecom costs and maintenance and take control of your business phone system. To try 3CX for free, please visit www.3cx.com or contact ACC Telecom to schedule your FREE 3CX demonstration.
ACC Telecom is a 3CX Advanced Certified, Titanium level Dealership headquartered in Columbia, MD, serving businesses nationwide and providing on-site technical support in Maryland, Washington DC, Virginia, and beyond.