3CX Business Communications System Features
3CX Feature Comparison
Choose Your Plan- Basic, PRO, or Enterprise
The feature sets are available for every user for no extra cost. There are no per-user fees or additional application costs. Please contact us with any questions regarding 3CX packages and features.
Hosted/Cloud or On-Premise
- Commercial Licenses Starting From
- Free Edition 4SC
- Cloud or On-Premise Installs
- Instance Type
BASIC
- 8SC+
- Available for 8SC+ Licenses
- Dedicated
PRO
- 8SC+
- Dedicated
ENTERPRISE
- 8SC+
- Dedicated
ENTERPRISE+
- 8SC & 16SC ONLY
- Dedicated
User Features
- Apps: iOS, Android, Windows, Web Client
- Video Conferencing Mobile App
- Busy Lamp Field (BLF)
- Headset Integration
- Phone Directory
BASIC
PRO
ENTERPRISE
ENTERPRISE+
Call Handling Features
- Auto Attendant
- Boss-Secretary
- Call Logging
- Call Park & Pickup
- Call Processing Scripts
- Inbuilt SBC for Offsite Phones
- Integrated Fax Server
- Intercom / Paging / PA Announcements
- Multi-level IVR
- Ring Groups
- SIP Trunks
BASIC
PRO
ENTERPRISE
ENTERPRISE+
System Configuration Features
- Custom FQDN
- Custom IP Phone Logo
- Custom SMTP Server
- Google Workspace
- MS 365 Integration
- VMware / Hyper-V / KVM
- Xapi/Call API
BASIC
- User Sync Only. Full Integration is not available with the Basic plan.
- User Sync Only, Full Integration is not available with the Basic plan.
PRO
- Full Integration
- Full Integration
ENTERPRISE
- Full Integration
- Full Integration
ENTERPRISE+
- Full Integration
- Full Integration
AI Transcription Features
- Call Summary
- Call Sentiment
- Call Transcriptions via 3CX Cloud
- Call Recordings via Google or OpenAI
- Call Recordings via On Board Server (8SC)
- Call Recordings via OnBoard Server (16 SC+)
- Speaker Diarization (for 3CX Transcription Only)
- Voicemail Transcription Free via 3CX Cloud
- Voicemail Transcription via Google or OpenAI
- Voicemail Transcription via OnBoard Server
BASIC
PRO
ENTERPRISE
ENTERPRISE+
AI Agents
- AI Boss-Secretary
- AI Personal Assistant
- AI Receptionist
BASIC
PRO
ENTERPRISE
ENTERPRISE+
Video & Web Conferencing
- 3CX Video & Web Conferencing, Webinars
- Onboard Video Conferencing MCU (16SC+)
- Polls
- PDF Sharing
- Remote Assistance
- Screen Sharing
- Whiteboard & Chalkboard
- YouTube Streaming Integration
- Max Number of Participants
BASIC
PRO
- 100
ENTERPRISE
- 250
ENTERPRISE+
- 250
Call Center Features
- Barge in / Listen in / Whisper
- Callback (CBIQ)
- Call Flow Designer
- Call Queues
- Call Recording
- Call Reports Basic
- Call Reports Queue
- Connect Remote Offices (Bridges)
- CRM Integration
- Hot Desking
- Scheduled Restore
- Skill-based Routing
- SLA Alerting
- Start/Stop Call Recording Rights
- Switchboard
- Wallboard
BASIC
PRO
ENTERPRISE
ENTERPRISE+
Live Chat & Messaging
- '3CX Talk' Link
- Chat Reports
- Live Chat & WordPress
- Facebook Integration
- SMS & MMS Text Messaging
- WhatsApp Integration
BASIC
PRO
ENTERPRISE
ENTERPRISE+
Enterprise Features Reserved for 16SC+
- 3CX Onboard Transcription Server
- Data Connectors (PostgreSQL/Google BigQuery/Grafana)
- Grafana Reporting / PowerBI
- Inbuilt Failover
- Logging to a Remote Database
- Multi Company / Multi-Tenant
- MS Teams Direct Routing Integration
- Onboard Video Conferencing MCU
- Standby License
BASIC
PRO
ENTERPRISE
ENTERPRISE+
Hotels
- Hotel PBX (Self-Managed Only)
- Hotel Module
- PMS Integrations (16SC+)
BASIC
PRO
ENTERPRISE
ENTERPRISE+
Ready To Try? Ready To Buy?
It’s time to free yourself from traditional telecom costs and maintenance and take control of your business phone system. To try 3CX for free, please visit www.3cx.com or contact ACC Telecom to schedule your FREE 3CX demonstration.
ACC Telecom is a 3CX Advanced Certified, Titanium level Dealership headquartered in Columbia, MD, serving businesses nationwide and providing on-site technical support in Maryland, Washington DC, Virginia, and beyond.
