3CX: On-premise or Cloud-based Phone System

A complete unified communications solution, 3CX is an open-standard, software-based business phone system that works with a variety of IP phones and SIP trunks and can be deployed in the cloud, as a Hosted PBX, installed on a physical server, or in your company’s virtual server environment.  With transparent pricing, affordable maintenance, and in-built security, 3CX is one of the most competitive and secure systems on the

market today. 3CX has eliminated common headaches such as complicated pricing structures that are typically associated with traditional telephone systems and per-user costs that are associated with Hosted phone systems.  For no extra cost, 3CX users can enjoy video & web conferencing, live chat with colleagues and website visitors, queue-based messaging, web, desktop, and smartphone apps, and so much more.

Save your company thousands of dollars each year by deploying 3CX software on a physical server at your premise or in a virtual server environment.  Choose your own SIP Trunk provider and IP phones. Setup is a breeze with the 3CX PBX Express tool, saving additional money on your labor installation costs.

• Unlimited Extensions
• No per-user extension or application licensing
• Save money on your choice of IP Phones & Trunks
• 3CX pricing starts at only $395/year! 

3CX has brought the first zero admin PBX to the market by reducing ongoing phone system maintenance to almost zero.

The newly designed user dashboard allows full monitoring from a single screen including key data, machine & PBX information, and critical alerts. 

Save time and money by quickly adding features, extensions, and phones to your 3CX system without vendor assistance.

• Monitor all aspects of the PBX on a single screen of the user dashboard
• Program a new employee’s extension in seconds
• Get key health information of your PBX including SIP Trunks, global blacklisted IPs, critical system events, etc.

3CX Online Management Portal

• Install security updates in minutes; security certificates automatically renewed
• Deploy firmware updates to all phones over the network in minutes
• Built-in failover with included standby license for Enterprises

Every 3CX user receives video and web conferencing, Instant Messaging (IM), voicemail-to-email, and mobile applications without paying additional fees.  3CX’s mobile apps provide users with advanced UC features on a single platform so users do not have to purchase or learn separate software.

• Web, desktop & mobile apps available for every user for no extra cost
  • Supports Chrome, Edge, Firefox, Windows, MAC, Android, iOS & more
• Voicemails are converted to sound files and/or transcribed and forwarded to emails
• CRM integration with click to call, journaling, screen pops, & more
• View status of colleagues (presence) to avoid unnecessary call transfers

3CX Web Client

• Integrated softphone
• 3CX Live Chat plug-in for your website
• Integrated SMS texting, persistent chat, Facebook Messenger, & website chat messages
• Up to 250 video & web conference participants
• Send 1:1 or group chat messages, files, emojis, & pictures at no additional cost

Centralized Message Management

• Send & receive messages from 3CX web, desktop and mobile apps
• Messages are sent & received to your business numbers (not personal phone numbers)
• Supported Messages include:
  • SMS/MMS Text Messaging
  • 1:1 and Group Chat
  • Website Chat (via 3CX Live Chat plugin)
  • Facebook Messenger Integration

3CX provides a free Live Chat plug-in for your website

• Interact with your website visitors in real time via 3CX’s Live Chat
• Answer website chat messages in 3CX web, desktop, or mobile apps
• Website visitors can go from chat to call, or video call with 1 click
• Create queue groups & integrate your CRM for efficient message management
• Available for WordPress, Drupal, Joomla, Wix & Weebly

Create messaging queues with reporting & CRM integration

• Create queue groups to handle messages efficiently
• Transfer messages to other agents or colleagues
• Assign tickets to the first user that responds to the chat
• Evaluate agent’s performance with chat ratings and reports
• Integrate your CRM system for universal contact tracking

Save time and money by hosting virtual meetings with 3CX’s integrated video conferencing and web meeting solution. Built using Google’s WebRTC technology, participants join meetings simply via their web browser without complicated downloads, additional software, or plug-ins.

• No per user licensing or extension fees; up to 250 participants
• Unlimited users no matter which package you choose
• No monthly fee, just one low yearly payment for entire business phone system
• Join, schedule, or launch on-demand meetings directly from 3CX apps

3CX Web & Video Meetings platform

• Bandwidth Management and Control
• Features include chat, polls, screen sharing, application sharing, whiteboard, recording, & more

Never miss a call with 3CX’s VoIP clients for Android and iOS. Your mobile device transforms your smartphone into your office extension- providing the ability to make and receive business calls at no cost to you.  3CX’s VoIP client includes colleague presence, seamless call transferring, cell phone number privacy, call status management, and more.

• No additional licensing costs
• Built-in SIP tunnel/proxy resolves remote firewall problems
• Remote configuration, easy set-up via email
• Call transferring & call status management
• Call recording with history with PRO & Enterprise plans
• Visual Voicemails
• Presence Status
• Internal Chat & Group Chat
• Schedule Conference Calls
• Save battery life with PUSH notifications

Presenting advanced contact and call center technology, 3CX PRO’s productivity-boosting software is offered at an affordable price for all businesses no matter their size. 3CX Contact Center includes free WebRTC video conferencing for up to 250 participants.

• Click-to-Call, Call Pop-ups, Call Journals & more from your CRM
• Video & Web Conferencing for up to 250 participants
• Advanced Call Reports help manage staff performance

• Position in queue remains even if the customer decides to hang up
• Built-in Failover functionality
• View presence of remote workers
• Skills-based routing included with Enterprise edition
• Call Recording is included for no additional charge
• Live Call Management including Listen-in, Whisper & Barge
• Live Chat & Talk plug-in for your website 

Encryption of Voice Traffic via SRTP
All traffic to clients and via SBC is encrypted
More secure web server configuration
Detection and auto blacklisting of SIP Attack tools

Automatically generate & manage SSL certificates
Provisioning of phones via HTTPS
Connections to client and console via SSL
A+ rating from SSL lab.

Unlimited or Metered Nationwide Calling
Geo-Redundancy & Disaster Recovery
Advanced Call Routing
SMS Text Messaging to Main Business Numbers*