BLOG

• When Business SMS & A.I. Technology Collide

  •    July 12th, 2018
  •    Business SMS
  •   business SMS, business text messaging, cloud phone system, hosted cloud phone system md
    

  If you haven’t thought about implementing a business SMS solution for your business- you should- as it’s predicted that in the next five years texting a business for assistance will be as prevalent as placing a phone call. You are probably already receiving text messages with coupons or appointment reminders, but what if SMS messaging becomes intelligent and learnable similar to advanced IVR A.I. technology today?  What if you can send a text message… Read More

• What Is UCaaS?

  •    June 26th, 2018
  •    Unified Communications
  •   UCaaS, Unified communications, what is UCaaS
    

  When you are looking for a way to improve your business communications, then Unified Communications as a Service, also known as UCaaS, is one possible solution that can help improve your company’s efficiency, productivity and customer relationships.

• 4 Ways that IP Phone Systems Can Enhance Your Business

  •    June 22nd, 2018
  •    Phone Systems
  •   IP phones, phone systems, voip
    

  Many businesses will attest that their phone system is one of the most critical aspects of their organization. Unanswered calls or outdated communication features could cost your business a new customer or disappoint current clients.  Utilizing an IP phone system will provide business continuity features to ensure your calls will always be answered, as well as provide feature-rich applications to enhance your communications.

• Is There A Difference Between VoIP and Unified Communications (UC)?

  •    June 13th, 2018
  •    VoIP and UC
  •   UC, Unified communications, voip
    

  Overview VoIP and Unified Communications (UC) go hand-in-hand but are very different technologies.  Voice over IP (VoIP) is a platform or service to make and receive calls over the internet.  VoIP technology can be incorporated into a PBX system so the phone system itself is inherently compatible with Internet phone service and cloud applications. Unified Communications or UcaaS (Unified Communications as a Service) are applications that are typically powered using… Read More

• 3 Benefits of Advanced Call Routing

  •    June 7th, 2018
  •    Call Routing
  •   advanced call routing, benefits, call routing
    

  Advanced call routing is one of the most useful technological innovations that your small business can take advantage of in today’s busy world. Most businesses are familiar with routing calls to Auto Attendants, voicemail, outside numbers, or an after-hours call center, but now with cloud phone system technology, companies can get even more familiar with routing options.  Below are some examples of advanced call routing options.   

• 3 Methods for Increasing Productivity This Summer with Virtual Numbers

  •    June 1st, 2018
  •    VOIP
  •   virtual numbers, voip, VoIP solutions
    

  Spending time away from the office will provide a refreshing break, but it should not negatively impact your ability to handle important business calls. Virtual numbers can help.

• 2 Ways to Reduce Noise in Your Call Center

  •    May 23rd, 2018
  •    Call Center
  •   call center, call centers, reducing noise
    

  Call centers depend on providing the best customer service possible. However, with so many concurrent calls happening at one time, it can be difficult to hear or even follow a conversation with a customer. Fortunately, there are some simple ways to reduce the amount of noise in your call center.

• How Can Your Business Overcome VoIP Jitter?

  •    May 16th, 2018
  •    VOIP
  •   overcoming VoIP jitter, voip, VoIP jitter
    

  When your small business is growing, you might switch to VoIP services to help improve customer service and enhance call quality as well. However, there is one symptom of an unstable Internet connection you might not immediately think about, and it is known as VoIP jitter.

• What Should You Know About Cloud Phone Systems?

  •    May 10th, 2018
  •    PBX Systems
  •   Cloud phone systems, hosted pbx, PBX systems
    

  If you have been reluctant to switch to cloud phone systems for your small business, now may be the time do so. This upgrade is especially true if you’ve been unhappy with your previous business phone system architecture. Thus, one question remains: what should you know about cloud phone systems?

• 4 Reasons to Consider Advanced Call Forwarding for Your Small Business

  •    May 1st, 2018
  •    Call Routing
  •   advanced call forwarding, call hunting, call routing
    

  Advanced call forwarding is also known as call hunting. With advanced call forwarding enabled, you can always stay in touch with your customers, clients, and remote workers anywhere at any time. Below you’ll find four reasons to consider establishing advanced call forwarding for your small business.