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Contact Center/Call Center Software Baltimore, MD for businesses iconContact Center Software in Baltimore, MD & Beyond

Customer Interaction Processes Have Evolved. 

Your Call Center Should Too.

ACC Telecom’s Contact Center software Baltimore, MD solution is an evolution of call center functionalities. Over time, organizations’ needs for customer engagement have increased in scope as customers’ options for communications have expanded to e-mail, live chat, and text. This demand spurred the evolution from a single-source call center to our Contact Center solutions.

Contact Center software technology does not have to be complex to be powerful. Our Contact Center management software is simplicity at its finest, making it easy to manage reports, agents and queues, inbound calls and web chat

requests, and optimize Contact Center operations.  Our Contact Center software Baltimore, MD solution includes iOS and Android mobile functionality so supervisors will have the same functionality on tablets that they do on computers. Supervisors and managers can roam the floor, monitoring activity in real time while they’re away from their desks.

We understand that no two businesses are alike, therefore we offer simplistic Call Center software to multimedia, advanced Contact Center software and everything in between. Contact us today to learn more about customizing a Call Center or Contact Center solution for your unique business. 


Contact Center vs. Call Center

Within the last decade, Call Center software has transformed from a single-source interaction process to a multimedia, omni-channel experience with the introduction of Contact Center technology. Contact Center services are increasing rapidly in popularity as more and more consumers

expect businesses to deploy multimedia interaction experiences that include voice, web chat, email, SMS text, CBIQ, CRM, AI, and more. Contact Center tools help reduce Call Center operation costs and hold times significantly while increasing customer satisfaction.


Contact Center Features

checkmark iconIVR (Interactive Voice Response)

checkmark iconSMS Text Messaging

checkmark icon Live Web Chat

checkmark iconCall Back In Queue (CBIQ)

checkmark iconCall Recording

checkmark iconAutomatic Call Distribution (ACD)

checkmark iconEmail & SMS ACD

checkmark iconTTS (Text to Speech)

checkmark iconASR (Automated Speech Recognition)

checkmark iconText & Voice Broadcasting

checkmark iconDialers (Outbound Call Control)

checkmark iconWorkforce Management w/ iOS & Android Integration

checkmark iconCRM/Third Party Integration

checkmark iconCustomization/Professional Services


Learn More

Whether you have five employees or thousands, our cloud based Contact Center software with IVR and Automatic Call Distribution (ACD) capabilities will help serve customers quickly, efficiently, and cost-effectively, providing a competitive advantage to businesses of any size.

ACC Telecom will design, install and support a Contact Center or Call Center software solution for your Baltimore, MD business or organization. Our trained staff

will help you identify and select the right Contact Center support system for your needs and our highly-skilled technicians will handle the installation, training and on-going support for your Contact Center or Call Center Software, Voice Recording System, Interactive Voice Response (IVR), and Automatic Call Distribution (ACD) solution.

Contact us for more information on our call center software solutions.  We look forward to hearing from you!



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Contact us today to learn how you can transform your business and your customers’ experience by implementing an affordable Contact Center or Call Center software solution.