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Contact Center/Call Center Software Baltimore, MD for businesses iconCloud-based Contact Center Software

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Customer Interaction Processes Have Evolved. 

Your Call Center Should Too.

ACC Telecom’s CoreNexa™ Contact Center software Baltimore, MD solution (and beyond) is an evolution of call center functionalities. Over time, organizations’ needs for customer engagement have increased in scope as customers’ options for communications have expanded to e-mail, live chat, and SMS text messaging.

This demand spurred the evolution from call center to contact center. Our cloud based Contact Center management software is simplicity at its finest, offering the ability to integrate with existing PBX phone systems & CRM systems, so there is no need to overhaul your entire CRM and/or voice communications system.  

 

ACC Telecom's CoreNexa Contact Center software diagram showing the integration with voice, text, chat and email for businesses in Maryland, Washington DC and Northern Virginia.

CoreNexa cloud-based Contact Center software integrates with existing CRM and Business Phone Systems.


 

Contact Center Mobility

Our cloud-based Contact Center software Baltimore, MD solution includes iOS and Android mobile functionality so supervisors have the same functionality on tablets as they do on computers. Supervisors and managers can roam the floor and monitoring activity in real-time while they’re away

from their desks. We understand that no two businesses are alike, therefore we offer simplistic Call Center software to multimedia, advanced Contact Center software and everything in between. Contact us today to learn more about customizing a Call Center or Contact Center solution for your unique business. 

ACC Telecom's CoreNexa Cloud Contact Center Omni channel software shown on tablet and available for Maryland, Washington DC, and northern Virginia businesses.

Award-winning Cloud-based Contact Center software available on mobile devices.

 


 

Contact Center Features

Contact Center software technology does not have to be complex to be powerful. Our cloud-based contact center software offers voice, web chat, email, SMS text, CBIQ, CRM, AI, and more. Omni channel contact center tools help reduce call center operation costs and hold

times significantly while increasing customer satisfaction. Supervisors gain flexibility and increase efficiency by having the ability to manage reports, agents and queues, and omni-channel requests on mobile devices.

checkmark iconIVR (Interactive Voice Response)

checkmark iconSMS Text Messaging

checkmark iconLive Web Chat

checkmark iconCall Back In Queue (CBIQ)

checkmark iconCall Recording

checkmark iconAutomatic Call Distribution (ACD)

checkmark iconEmail & SMS Text Messaging ACD

checkmark iconTTS (Text to Speech)

checkmark iconASR (Automated Speech Recognition)

checkmark iconText & Voice Broadcasting

checkmark iconDialers (Outbound Call Control)

checkmark iconWorkforce Management w/ iOS & Android Integration

checkmark iconCRM/PBX Third-Party Integration

checkmark iconCustomization/Professional Services

 


 

Additional Contact Center Resources

Frost & Sullivan White Paper: Customer Contact Can Happen Anyway

Frost & Sullivan CC White Paper

 


 

Learn More

Whether you have five employees or thousands, our cloud based Contact Center software with IVR and Automatic Call Distribution (ACD) capabilities will help serve customers quickly, efficiently, and cost-effectively, providing a competitive advantage to businesses of any size.

ACC Telecom will design, install and support a Contact Center or Call Center software solution for your Baltimore, MD business or organization. Our trained staff will help you identify and select the right contact center support system for your needs and our highly-skilled technicians will handle the installation, training and on-going support for your Contact Center or Call Center Software, Voice Recording System, Interactive Voice Response (IVR), and Automatic Call Distribution (ACD) solution.

Contact us for more information on our contact or call center software solutions.  We look forward to hearing from you!

Cloud-based contact center software icon for businesses in Maryland, Washington DC, and northern Virginia.

A couple of things were impressive about the CoreNexa CC platform from the get-go, most notably the visual appeal of the supervisor and agent interfaces. […] Other strong positives are its ability to integrate with a wide range of PBXs and the hosted deployment option. These are clearly plusses in reaching that SMB market, especially the informal or departmental contact centers."

— Keith Dawson, Principal Analyst Enterprise Telecom, at global industry analyst firm, Ovum

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