Contact Center Software
Omni-channel Cloud Contact Center Solution
Powered by CoreNexa
Customer Interaction Processes Have Evolved.
Your Call Center Should Too.
ACC Telecom CoreNexa Contact Center software Baltimore, MD solution (and beyond) is an evolution of call center functionalities. Over time, organizations’ needs for customer engagement have increased in scope as customers’ options for communications have expanded to email, live chat, and SMS text messaging.
This demand spurred the evolution from call center to contact center. Our cloud based Contact Center management software is simplicity at its finest, offering the ability to integrate with existing PBX phone systems & CRM systems, so there is no need to overhaul your entire CRM and/or voice communications system.
CoreNexa cloud-based Contact Center software integrates with existing CRM and Business Phone Systems.
Contact Center Mobility
Our cloud-based Contact Center software Baltimore, MD solution includes iOS and Android mobile functionality so supervisors have the same functionality on tablets as they do on computers. Supervisors and managers can roam the floor and monitor activity in real-time while they’re away from
their desks. We understand that no two businesses are alike, therefore we offer simplistic Call Center software to multimedia, advanced Contact Center software and everything in between. Contact us today to learn more about customizing a Call Center or Contact Center solution for your unique business.
Award-winning Cloud-based Contact Center software available on mobile devices.
Contact Center Features
Contact Center software technology does not have to be complex to be powerful. Our cloud-based contact center software offers voice, web chat, email, SMS text, CBIQ, CRM, AI, and more. Omni channel contact center tools help reduce call center operation costs and hold
times significantly while increasing customer satisfaction. Supervisors gain flexibility and increase efficiency by having the ability to manage reports, agents and queues, and omni-channel requests on mobile devices.
IVR (Interactive Voice Response)
SMS Text Messaging
Live Web Chat
Call Back In Queue (CBIQ)
Automatic Call Distribution (ACD)
SMS ACD
Email ACD
Call Recording
TTS (Text to Speech)
Text & Voice Broadcasting
Dialers (Outbound Call Control)
Workforce Management (WFM)
CRM/PBX Third-Party Integration
Customization/Professional Services
Additional Contact Center Resources
Frost & Sullivan CC White Paper
Learn More
Whether you have five employees or thousands, our cloud based Contact Center software with IVR and Automatic Call Distribution (ACD) capabilities will help serve customers quickly, efficiently, and cost-effectively, providing a competitive advantage to businesses of any size.
ACC Telecom will design, install and support a Contact Center or Call Center software solution for your Baltimore, MD business or organization. Our trained staff will help you identify and select the right contact center support system for your needs and our highly-skilled technicians will handle the installation, training and on-going support for your Contact Center or Call Center Software, Voice Recording System, Interactive Voice Response (IVR), and Automatic Call Distribution (ACD) solution.
Contact us for more information on our contact or call center software solutions. We look forward to hearing from you!
