Building a future of communications for your business since 1979

envheadsetCall Recording 

QUALITY ASSURANCE & COMPLIANCE ON EVERY CALL

 

Whether you run a call center or sales desk with only three employees or thousands- a call recording solution will improve and transform the way you do business.  Maintaining a competitive edge in today’s business environment requires a telecommunications solution that aids in employee training, dispute resolution and secure communications.

  • Monitor Call Quality– Review recorded calls to ensure clients are receiving professional service.
  • Legal Compliance– Comply with legal regulations by encrypting and storing phone interactions.
  • Verify Transactions– Quickly find and email an excerpt of a call to confirm verbal agreements or transactions.
  • Evaluate Performance– Review and score calls with staff to improve customer service skills.

Recording interactions between customers, clients, partners, and employees is a valuable tool for quality monitoring and enhancing customer service.  A voice recording system will provide real time employee training for quality assurance, transaction verification and statistical evaluations, as well as becomes a vital part in dispute resolution for legality purposes.

 

ENTERPRISE LEVEL FEATURES- AT AN AFFORDABLE PRICE

  • Securely record and archive telephone calls
  • Filter, search, and retrieve calls for playback
  • Encrypt sensitive data using AES 256bit encryption
  • Mask sensitive information by suppressing private information
  • Audit tab shows who has listened to or annotated a call recording
  • Calls are time and date stamped for legal purposes and call logging
  • Annotating, collaborating, and sharing abilities
  • Convert files to WAV/MP3 and attach to e-mail or share recordings via iTunes® or Windows Media® Player.
  • Integrate with third party CRM programs for customized business needs such as screen pops, start/stop commands, automatic annotating, and more.
  • Generate graphical evaluation reports and statistics to help managers track trends and performance
  • Management scoring tool for employee evaluations

 

LEARN MORE

Toshiba Call Recording brochure thumbnail

Call Recording Brochure

Contact us today to learn more about how call recording solutions will help enhance your business communications and customer service.

ACC Telecom
8335 Guilford Road, Suite H Columbia, MD 21046
Phone: 410-995-0101