QUALITY ASSURANCE & COMPLIANCE ON EVERY CALL
Whether you run a call center or sales desk with only three employees or thousands- a call recording solution will improve and transform the way you do business. Maintaining a competitive edge in today’s business environment requires a telecommunications solution that aids in employee training, dispute resolution and secure communications.
- Monitor Call Quality– Review recorded calls to ensure clients are receiving professional service.
- Legal Compliance– Comply with legal regulations by encrypting and storing phone interactions.
- Verify Transactions– Quickly find and email an excerpt of a call to confirm verbal agreements or transactions.
- Evaluate Performance– Review and score calls with staff to improve customer service skills.
Recording interactions between customers, clients, partners, and employees is a valuable tool for quality monitoring and enhancing customer service. A voice recording system will provide real time employee training for quality assurance, transaction verification and statistical evaluations, as well as becomes a vital part in dispute resolution for legality purposes.
ENTERPRISE LEVEL FEATURES- AT AN AFFORDABLE PRICE
- Securely record and archive telephone calls
- Filter, search, and retrieve calls for playback
- Encrypt sensitive data using AES 256bit encryption
- Mask sensitive information by suppressing private information
- Audit tab shows who has listened to or annotated a call recording
- Calls are time and date stamped for legal purposes and call logging
- Annotating, collaborating, and sharing abilities
- Convert files to WAV/MP3 and attach to e-mail or share recordings via iTunes® or Windows Media® Player.
- Integrate with third party CRM programs for customized business needs such as screen pops, start/stop commands, automatic annotating, and more.
- Generate graphical evaluation reports and statistics to help managers track trends and performance
- Management scoring tool for employee evaluations
Contact us today to learn more about how call recording solutions will help enhance your business communications and customer service.