VoIP phone system with contact call center features

All businesses, no matter their size or type, can benefit from a VoIP phone system, especially if the organization has multiple offices or remote employees. VoIP systems utilize the internet for connectivity and provide businesses the ability to bridge (network) all users together under one system regardless of their location. Networking users saves time, money, and ongoing maintenance. If you are beginning your search for the right VoIP business phone system for your company, here are some questions to consider.


A Guide to VoIP Phone Systems


What equipment do I need?

To setup a VoIP system, you’ll need a sufficient internet connection and a VoIP-ready device. This could be an IP phone or a headset that is programmed on the VoIP system in order to send and receive phone calls. Your company may also want to implement a Quality of Service (QoS) router which prioritizes voice traffic for better call quality, and a Session Border Control (SBC) device which offers an extra layer of security. Both devices may be recommended depending upon your business environment. ACC Telecom encourages businesses to have a professional, certified VoIP communications provider evaluate their network prior to implementing a voice over IP system solution.


Can I keep my phone numbers?

Yes, businesses can keep their current phone numbers, fax numbers and toll-free numbers. Your VoIP provider will port (transfer) your numbers to their network. The new VoIP system activates once the numbers officially port over to the new VoIP carrier network. Companies can also order new numbers at any time, and programming of the new numbers is handled remotely.


What are some major benefits of VoIP systems?

A VoIP system offers a wide variety of advanced features that were previously very expensive to install with traditional phone systems. This includes mobile apps, softphones, conference calling, long distance calling, video conferencing, group chat, text messaging, IVR systems, and so much more.


What type of internet speeds should I have?

Business-class internet is required for a VoIP system deployment, but speeds will vary depending upon your organization’s environment. Number of users on the system, call volume, and data usage (such as large file sharing, video uploads, etc.) all impact the amount of bandwidth you’ll need for a voice over IP phone system. We recommend consulting a professional VoIP system provider to evaluate your business usage to determine the right plan and speeds for your organization.



If you’re having issues with your business phone service and would like to upgrade to a VoIP phone system, contact ACC Telecom. Headquartered in Columbia, MD, they’ve served businesses throughout the state (and nationwide) for more than 40 years. Known for their personalized service and customized solutions, you can trust they’ll have a system that works perfectly for your company, clients, and customers. To learn more about these options visit acctelecom.com or call/text (410) 995-0101.

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