If you’ve ever spent any time overseeing security or running a business, undoubtedly you’ve spent more hours than you’d like to admit scrubbing through grainy security footage to find that one moment. What’s even worse is that you might not have the right angle or any...
Implementing AI Voice Agents into Your Business Phone System In today’s fast-moving business world, communication can make or break a customer relationship. Every missed call, delayed response, or clunky phone system interaction risks losing a lead—or worse,...
The criticality of better-than-average business security cameras is high. If you haven’t done an honest evaluation of your current setup, then you’re carrying more risk than you realize. The reality is that storage drives fail, the internet goes down, and you can’t...
Contact centers have changed and are no longer large rooms full of ringing desk phones. Today, they’re cloud-powered Customer Engagement Centers (CECs) that let customers reach you on the channel they prefer. That could be voice, SMS, web-chat, Facebook Messenger,...
Valcom mass notification systems play a vital role in safeguarding government buildings, campuses, and public spaces. These systems are relied upon by organizations such as government agencies, businesses, and institutions to enhance safety and communication. From...
Running a small or medium-sized business (SMB) means every minute counts, and every customer interaction matters. When you don’t have proper documentation techniques, it’s like playing Whack-A-Mole in the dark. There are endless tasks and in-the-moment...
