Contact centers have changed and are no longer large rooms full of ringing desk phones. Today, they’re cloud-powered Customer Engagement Centers (CECs) that let customers reach you on the channel they prefer. That could be voice, SMS, web-chat, Facebook Messenger,...
Valcom mass notification systems play a vital role in safeguarding government buildings, campuses, and public spaces. These systems are relied upon by organizations such as government agencies, businesses, and institutions to enhance safety and communication. From...
Running a small or medium-sized business (SMB) means every minute counts, and every customer interaction matters. When you don’t have proper documentation techniques, it’s like playing Whack-A-Mole in the dark. There are endless tasks and in-the-moment...
To make this more relatable for business owners and managers, we’ll be using “Sarah” as the customer, and we’ll be helping improve her business communication. So, with that in mind, imagine you’re that small business owner, Sarah, and you run a growing boutique...
Valcom Ez-IP Analog/IP Hybrid Paging System In an era where technology is rapidly evolving, businesses often face the challenge of upgrading their systems without overhauling their entire infrastructure. Valcom’s new Ez-IP Hybrid Paging System provides an...
FCC Announces Changes to Robocall & Robotext Opt-outs The Federal Communications Commission (FCC) released an order (Docket No: 02-278) last Monday delaying the rule requiring robocall and robotext originators to stop all communications if a recipient revokes consent...
