Cloud Phone System by 3CX
Trusted by 12M+ Users in 190 Countries
Talk, text, meet using 3CX’s powerful mobile apps.
No per-user fees, low annual cost.
Manage business operations anywhere from one unified web client.
Includes powerful customer engagement tools such as AI Receptionist, live web chat, CRM & social media integrations & more.
Why 12M+ Users, 350,000 Companies Choose 3CX
Reinventing the Business Phone System One Feature at a Time
First software-based, open standards IP PBX
First to launch WebRTC Gateway
First to include integrated softphones
Early adapter of AI Technology
First to integrate live website chat
First to include integrated clientless web conferencing
One low annual cost for your entire 3CX cloud phone system.
No per-user monthly fees.
60% average cost savings compared to other hosted cloud phone systems.
Big Business Benefits for Any Size Company
Top Industry Features Included
Video Conferencing & Collaboration
AI Features
Live Web Chat for YOUR Website
Mobile app, web client, & desktop client
Contact Center / Call Center
SMS & MMS Text Messaging & Chat
Run Your Entire Business on 3CX
Bring Your System With You
Every user receives a web client, desktop client and mobile app to communicate any where at any time.
Scale Your Business in Minutes
Scale your business by adding phone lines, numbers, and extensions in minutes. Port existing numbers or order new ones.
Customize Like a Pro
Easily create custom greetings and Auto Attendants, update dynamic call routing, run detailed call and messaging reports, and so much more.
Let Us Handle the Heavy Lifting
All software updates, firewall rules, and new features are implemented automatically, and your system is monitored 24/7 with nightly backups.
Next-Gen Voice + AI, All Under One Roof
AI-Driven Communications—No Integrations Needed
AI Receptionist
The 3CX AI Receptionist, powered by OpenAI, delivers intelligent call handling around the clock. It detects spam, answers and routes calls, manages inquiries, and connects callers to the right team in their own language—ensuring you never miss a valuable interaction.
AI Transcriptions
AI Transcription automatically converts voice calls and voicemails into accurate, searchable text. Using advanced diarization, it distinguishes each speaker so you know exactly who said what.
Instant transcripts allow staff to search by keyword, follow up on important details, and share summaries without replaying recordings.
The AI engine also detects sentiment and speaker patterns, providing managers with valuable insights into customer satisfaction and team performance.
AI Analytics
AI-enhanced reporting goes beyond traditional call metrics, delivering deeper insights through sentiment analysis, call summaries, and transcription data—all in one centralized dashboard. Easily track performance trends across call logs, extensions, ring groups, and queues to drive smarter decisions and continuous improvement.
Level Up with Integrations
3CX supports major CRMs, APIs, & the option to build the integration yourself!
Microsoft 365 Teams Integrations
MS 365 integration includes Teams direct routing, contact syncing, SSO, syncs 3CX status with M365 calendar, store call recordings and backups in SharePoint, and more!
CRM Integrations
Integrate your CRM for screen pops, call logging, journaling, click-to-call, and attach AI transcriptions of calls to the CRM record.
API Integrations
The 3CX Configuration API is a RESTful Web API built on the OData protocol, offering secure and versatile endpoints to manage and configure nearly every aspect of the 3CX system. This API allows developers to integrate, automate, and customize the 3CX environment efficiently, including enabling programmatic control over user management, department setup, call routing, system extensions, and more without interfering with core PBX functions or compromising system stability. Note: Depending upon type of API integration, a 3CX dedicated server or larger cloud environment may be recommended.
Google Workspace Integrations
Integrate Google Workspace for an easy way to manage your system. Sync users with 3CX to automatically create extensions. Sync contacts, status profiles, email, store 3CX data, and utilize Google AI for call transcriptions.
Facebook Messenger Integration
Streamline messages from Facebook into 3CX and answer the messages instantly without switching between platforms! Track history, auto-assign messages to queues, enable SLA alerts, and run insightful reports. Setup message templates and auto-replies for efficient communications. Sync CRM to add new contacts or auto-match existing clients.
WhatsApp Integration
Separate your business WhatsApp messages from your personal messages so business communications are strictly handled during business hours. Track history, add new contacts, auto-assign messages to queues, enable SLA alerts, and run insightful reports. 3CX users have 24 hours to respond to WhatsApp messages before they disappear.
Call, Chat, Schedule, Meet, Message, Manage, Share- All From 3CX Mobile Apps
*Calling & Extension Dialing
*Log in/out of Queues
*Access Call Recordings
*Chat with Coworkers & Share Files
*Text & Picture Message
*Access Transcribed Voicemails
*Video Conferencing
*Schedule Meetings
*Update Your Presence Status
Messaging Engages Like No Other Channel
Send and respond to SMS text & MMS picture messages.Chat with coworkers, share files, forward messages & add emojis.Route messages to queues so important messages never get missed.Run messaging reports and performance metrics.
Respond to Live Chat, Facebook & WhatsApp messages from the 3CX apps.
Elevate Your Customer Engagement Center
Call Center / Contact Center Included
Easily configure queue strategies, dashboards, call recording and system management. Schedule daily, weekly and monthly call reports.
Advanced Features for No Extra Cost
Receive call recording, call-back-in-queue, barge/listen/whisper, SLA Alerting, wallboard, switchboard, and more for no additional cost. No per-agent fees either!
Unified Calls and Messages
Single phone number for business calls and messages. Monitor communications in real time with SLA alerts and reporting.
Enhance Customer Care With Integrations
Integrate CRMs, APIs, Live Web Chat, Google, Hotel Services, Microsoft 365, Facebook, and WhatsApp for additional support channels and record keeping. All communications are unified within the 3CX system. Link 3CX with your CRM to auto-populate the customer record for efficient call handling.
Contact Us
ACC Telecom is a 3CX Titanium Partner with advanced certifications and was recently recognized as a Top 5 USA Partner.
Contact us today to schedule your complimentary consultation and price quote.
ACC will customize, program, install, and support your 3CX cloud phone every step of the way. We offer onsite or remote installations depending upon your location throughout the country.
We look forward to helping you achieve premier communications with your prospects, clients, vendors, and coworkers.
