Work smarter with next-generation collaboration when you trust your communications to ACC.  Our scalable, cloud-based solutions provide a better user experience, advanced connectivity, and the agility to shift as business needs and technology requirements change.

Finding a unified communications provider that truly understands the unique needs of your business is the key to your long-term productivity and growth. Our mission is to provide superior reliability, advanced functionality, and complete security for your communications.  ACC Telecom is your partner in building a future of communications for your business.

Lower operating costs and remote-work-ready.

Flexible, efficient, future-friendly format.

Disaster-proof and geographically redundant infrastructure.

A+ BBB Rating with over 40 years of experience.

ConnectUC is a Hosted Business Communications System that is managed in the cloud with inbuilt failover and geo-redundant capabilities.  ConnectUC’s SIP network architecture delivers a comprehensive set of Class 5 and IP-Centrex calling features with a 99.99% uptime rating, and backed by SLA guarantees.

ACC’s ConnectUC phone system includes 50+ standard PBX applications such as auto attendant, music-on-hold, voicemail to email, call park, extension dialing, etc., and offers advanced features including a mobile app, desktop client, and full-featured unified communications (UC) web client.

ConnectUC’s mobile clients go the extra mile with convenient features such as visual voicemail with transcriptions, call parking, business texting, video collaboration, presence, virtual faxing and more!

ConnectUC’s mobile app, softphone, and web-based client provide your on-the-go employees with the same capabilities as if they were in the office, including transferring calls, checking voicemails, parking calls, sending messages, and more.  ConnectUC’s web & desktop clients, and mobile app are included for every user for no extra cost.

Manage company and personal contacts from only one interface.  Add new contacts directly from call history and voicemail, and if enabled, access call recordings on any device.  Play, download and delete call recordings instantly.

Send group chat messages, share files/screens/images, launch internal video meetings, and update your custom presence status messages on the fly– anywhere at any time.

Presence provides users with the ability to set customizable status messages (or use emojis) to display if the user is out of the office, in a meeting or traveling.  The presence feature displays the call status of anyone in the company, whether they are using their desk phone or ConnectUC softphone to communicate. ConnectUC provides immediate notifications for voicemails, parked calls and changes to presence status.

Send and receive business text messages using your business identity– even from a personal device.  Business SMS / MMS messaging is a premium feature and can be added to any employee’s phone number or shared amongst a group of users.

ConnectUC natively offers the ability to have shared SMS numbers as well!  Multiple users on the system can view and respond to inbound SMS messages. Users that are sharing the SMS number will see all inbound and outbound communications for that number.

Send and receive faxes directly from your ConnectUC mobile clients- no external fax portal is necessary!    Enable ‘shared faxes’ so multiple users can send and receive faxes from only one fax number. Keep your existing fax number or purchase new fax numbers.  With mobile faxing, you’ll receive instant fax notifications and inbound faxes can be downloaded and saved as PDFs. 

ConnectUC’s unique call parking feature allows users to effortlessly park and retrieve calls with only one click– no star codes needed!  The call parking feature provides details such as caller information, where the call is parked and for how long.  ConnectUC delivers immediate notifications so your callers are not waiting too long.  Stay informed and connected with real-time call parking status with visibility information.

A premium add-on, ConnectUC’s contact center includes advanced features such as Call Back in Queue (CBIQ), skills-based routing, dispositions, queue rules, recording, reporting, and so much more.  Omni-channel types include voice, email, SMS, web chat, and Facebook for Business.

ConnectUC allows users to open a support ticket and report issues directly from the mobile clients.  ConnectUC provides an in-application support mechanism for end users that will email our support team.  Experiencing call quality issues?  The support ticket will automatically include diagnostic data for advanced, efficient troubleshooting.

Contact Us

Please contact us to learn more about our ConnectUC Cloud Hosted Phone System for businesses.  ACC Telecom is centrally located in Columbia, MD to conveniently support business phone systems onsite throughout Maryland, Washington DC, Northern VA, while offering remote installation and support nationwide.