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ESI Call Accounting PRO Feature List

ESI’s Call Accounting PRO Edition provides advanced call reporting with 10+ detailed reports including summary reports, analysis reports, call data tracker, ACD/call queuing reporting, cost-per-call reports, pivot tables, U.S. map tracking, and more.  Reports can be automatically scheduled and emailed. 

View the complete Call Accounting PRO list below.

ESI eSIP Call Accounting PRO business phone system software for companies in Maryland, Washington DC, and Northern Virginia.

ESI Call Accounting PRO Reports

ESI eSIP Call Accounting PRO business phone system software for companies in Maryland, Washington DC, and Northern Virginia.

ESI Call Accounting PRO Charts

FEATURESESI CALL ACCOUNTING PRO
Detailed Reports*Yes (10+)
Summary Reports*Yes
Analysis Reports*Yes
Report Output Format(s)Adobe PDF, HTML, MHT (Single File Web Page), RTF (Rich Text), XLS/XLXS (Excel), CSV (Comma Delimited), TXT (Plain Text)
Call Data Tracked/Reported*Timestamp, Direction, Duration, Line, Extension, Caller ID Name, Number, DID/DNIS Number, DID/DNIS Name, Hold Time (Non-ACD), Cost, Is Transferred Call, Transferred To/From, Is Voice Mail Call, Is Site-to-Site Call/Transfer, Site Designation, Account Code (Non-forced), Account Name, Account Fee, Department, User, User Group, Rate Center City/State/Zip/County, Hour of Day, Half Hour of Day, Day of Week, Day of Month, Month of Year, Week of Year, Ring time, PIN Codes (Non-forced account codes), Conference Bridges, IVR (Auto Attendant), ACD/Call Queueing, Voicemail, Ring Groups.
ACD (Automatic Call Distribution/Call Queuing) SupportYes
Automatic Report Scheduling/EmailingYes
Email Alerts based on Flexible Call CriteriaYes
Tracking of Unique Calls**Yes
ChartingYes
Customizable ChartsYes
Chart Export FormatsBMP, GIF, JPEG, PNG, TIFF, Adobe PDF, HTML, MHT (Single File Web Page), RTF (Rich Text), XLS/XLSX (Excel)
Pivot TablesYes
U.S. MapYes
Call Data Collector runs as a Windows ServiceYes
Database/Inactivity Alarms to EmailYes
SMDR Formats SupportedYes via AMI
Multi-user LicensingYes (users can add additional, Reports-only license(s) for as many PCs on the LAN as desired)

*Call data tracked and report types available are also dependent upon your ESI phone system SMDR format chosen.

**In most call reporting software, when a call is placed on hold or transferred, it is counted as two separate calls.  ESI Call Accounting also keeps track of the total number of unique calls (so that a single call is only counted once, regardless of the number of times it was put on hold or transferred).

To learn more about ESI’s eSIP Evolution series business phone system for small to mid-sized businesses, please contact ACC Telecom.

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Contact ACC Telecom today to schedule your free consultation and ESI price quote.