ESI Call Accounting PRO Feature List
ESI’s Call Accounting PRO Edition provides advanced call reporting with 10+ detailed reports including summary reports, analysis reports, call data tracker, ACD/call queuing reporting, cost-per-call reports, pivot tables, U.S. map tracking, and more. Reports can be automatically scheduled and emailed.
View the complete Call Accounting PRO list below.
ESI Call Accounting PRO Reports
ESI Call Accounting PRO Charts
| FEATURES | ESI CALL ACCOUNTING PRO |
| Detailed Reports* | Yes (10+) |
| Summary Reports* | Yes |
| Analysis Reports* | Yes |
| Report Output Format(s) | Adobe PDF, HTML, MHT (Single File Web Page), RTF (Rich Text), XLS/XLXS (Excel), CSV (Comma Delimited), TXT (Plain Text) |
| Call Data Tracked/Reported* | Timestamp, Direction, Duration, Line, Extension, Caller ID Name, Number, DID/DNIS Number, DID/DNIS Name, Hold Time (Non-ACD), Cost, Is Transferred Call, Transferred To/From, Is Voice Mail Call, Is Site-to-Site Call/Transfer, Site Designation, Account Code (Non-forced), Account Name, Account Fee, Department, User, User Group, Rate Center City/State/Zip/County, Hour of Day, Half Hour of Day, Day of Week, Day of Month, Month of Year, Week of Year, Ring time, PIN Codes (Non-forced account codes), Conference Bridges, IVR (Auto Attendant), ACD/Call Queueing, Voicemail, Ring Groups. |
| ACD (Automatic Call Distribution/Call Queuing) Support | Yes |
| Automatic Report Scheduling/Emailing | Yes |
| Email Alerts based on Flexible Call Criteria | Yes |
| Tracking of Unique Calls** | Yes |
| Charting | Yes |
| Customizable Charts | Yes |
| Chart Export Formats | BMP, GIF, JPEG, PNG, TIFF, Adobe PDF, HTML, MHT (Single File Web Page), RTF (Rich Text), XLS/XLSX (Excel) |
| Pivot Tables | Yes |
| U.S. Map | Yes |
| Call Data Collector runs as a Windows Service | Yes |
| Database/Inactivity Alarms to Email | Yes |
| SMDR Formats Supported | Yes via AMI |
| Multi-user Licensing | Yes (users can add additional, Reports-only license(s) for as many PCs on the LAN as desired) |
*Call data tracked and report types available are also dependent upon your ESI phone system SMDR format chosen.
**In most call reporting software, when a call is placed on hold or transferred, it is counted as two separate calls. ESI Call Accounting also keeps track of the total number of unique calls (so that a single call is only counted once, regardless of the number of times it was put on hold or transferred).
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