ESI Call Accounting PRO Feature List
ESI’s Call Accounting PRO Edition provides advanced call reporting with 10+ detailed reports including summary reports, analysis reports, call data tracker, ACD/call queuing reporting, cost-per-call reports, pivot tables, U.S. map tracking, and more. Reports can be automatically scheduled and emailed.
View the complete Call Accounting PRO list below.
|FEATURES||ESI CALL ACCOUNTING PRO|
|Detailed Reports*||Yes (10+)|
|Report Output Format(s)||Adobe PDF, HTML, MHT (Single File Web Page), RTF (Rich Text), XLS/XLXS (Excel), CSV (Comma Delimited), TXT (Plain Text)|
|Call Data Tracked/Reported*||Timestamp, Direction, Duration, Line, Extension, Caller ID Name, Number, DID/DNIS Number, DID/DNIS Name, Hold Time (Non-ACD), Cost, Is Transferred Call, Transferred To/From, Is Voice Mail Call, Is Site-to-Site Call/Transfer, Site Designation, Account Code (Non-forced), Account Name, Account Fee, Department, User, User Group, Rate Center City/State/Zip/County, Hour of Day, Half Hour of Day, Day of Week, Day of Month, Month of Year, Week of Year, Ring time, PIN Codes (Non-forced account codes), Conference Bridges, IVR (Auto Attendant), ACD/Call Queueing, Voicemail, Ring Groups.|
|ACD (Automatic Call Distribution/Call Queuing) Support||Yes|
|Automatic Report Scheduling/Emailing||Yes|
|Email Alerts based on Flexible Call Criteria||Yes|
|Tracking of Unique Calls**||Yes|
|Chart Export Formats||BMP, GIF, JPEG, PNG, TIFF, Adobe PDF, HTML, MHT (Single File Web Page), RTF (Rich Text), XLS/XLSX (Excel)|
|Call Data Collector runs as a Windows Service||Yes|
|Database/Inactivity Alarms to Email||Yes|
|SMDR Formats Supported||Yes via AMI|
|Multi-user Licensing||Yes (users can add additional, Reports-only license(s) for as many PCs on the LAN as desired)|
*Call data tracked and report types available are also dependent upon your ESI phone system SMDR format chosen.
**In most call reporting software, when a call is placed on hold or transferred, it is counted as two separate calls. ESI Call Accounting also keeps track of the total number of unique calls (so that a single call is only counted once, regardless of the number of times it was put on hold or transferred).
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