Omni-channel Contact Center functions with 3CX can be managed virtually anywhere, using a mobile device or computer. With the 3CX client and built-in softphone installed on a smartphone, tablet, PC or Mac computer, your contact center agents and supervisors can handle...
All telecom companies experience peak hours. These hours, also called the busy-hour call attempts (BHCA), are defined as 60-minute periods which see more calls than any other hour during a 24-hour period. Depending on what your company does, these peak hours can...
