Do you get complaints from customers about the quality of your calls? You probably haven’t found a good way to address this. Providing guidelines can only do so much. So, how can you assure your customers that they’ll have the best call experiences with...
All telecom companies experience peak hours. These hours, also called the busy-hour call attempts (BHCA), are defined as 60-minute periods which see more calls than any other hour during a 24-hour period. Depending on what your company does, these peak hours can...
Call recording software can improve and transform the way you do business, regardless of the size of your company. Call recording ensures quality assurance and compliance on every call. With the introduction of cloud based phone systems and VoIP, call recording is now...
