3CX Cloud PBX Features
Core PBX Features
- Unlimited Extensions
- Mobile Apps (iOS & Android)
- Auto Attendant
- Busy Lamp Field (BLF)
- Call Logging
- Call Park & Pickup
- Intercom / Paging / PA Announcements
- Music on Hold
- Online Management Portal
- SIP Trunks / Gateways
- Softphone Clients
- Video Calling
- Voicemail, Voicemail to Email
- Voicemail Transcription
- Call Recording
- Custom FQDN
- Custom SMTP Server
STANDARD
PRO
ENTERPRISE
Management & Scalability
- Online Management Portal
- Real Time System Statuses
- VMware / Hyper-V / KVM
- Connect Remote 3CX PBX Systems (Bridges)
- Provision & Manage Phones Network Wide
- Inbuilt SBC to deploy offsite phones
- Plug & Play Phone Provisioning
- Restart Phones Remotely
- Update & Manage Firmware Network Wide
- Easy Backup and Restore
- Inbuilt Failover
- Standby License
STANDARD
PRO
ENTERPRISE
Office Productivity
- Apps: iOS, Android, Windows, Web-based Client
- Audio/Web/Video Conferencing
- Chat / Group Chat / File Share
- Click2Call Browser Extension
- Click2Talk & Click2Meet Personal Links
- Digital Receptionist
- Headset Integration
- Fax to Email
- Phone Directory
- Ring Extension & Mobile Simultaneously
- Call Query from DB & CRM
- CRM & API Integrations
- Microsoft 365 Integration
- SMS
STANDARD
PRO
ENTERPRISE
Call Center / Contact Center
- Call Logging
- Click-to-Call Browser Extension
- Facebook Messaging
- Live Chat Plugin for Website
- Barge In / Listen In / Whisper
- Call Back in Queue (CBIQ)
- Call Flow Designer (CFD)
- Call Recording
- Call Recording Transcription & Search
- Call & Chat Reports
- Call Queues & Management
- CRM & API Integrations
- Escalate Live Chat to Call
- Hot Desking
- Real Time Statistics & Monitoring
- SLA Alerting
- SMS
- Supervisor Agent Status Override
- Switchboard
- Wallboard
- Call Recording Restrictions (Start/Stop)
- Skills Based Routing
STANDARD
PRO
ENTERPRISE
Mobility
- Android Client
- iOS Client
- Windows Client
- Mac Client
- Web Client
- Manage the 3CX Client from within the Console
- Includes 3CX Tunnel to Avoid NAT Problems
- Android Video Calling
STANDARD
PRO
ENTERPRISE
Web Conferencing
- Audio/Video/Web Conferencing
- PDF Sharing
- Polls
- Record Meetings
- Remote Assistance
- Screen Sharing
- Web Conference Dial-in
- WebRTC Access
- Whiteboard
- Participants Included
STANDARD
- 25
PRO
- 100
ENTERPRISE
- 250
Application Integrations
- Accounting & Payment System Integrations
- API Integrations
- CRM Integrations (50+)
- Custom Applications/API
- Custom Development
- ERP Integrations
- Hotel PBX Compatibility
- Radio Integration (with Recording)
- Microsoft Teams Integration
STANDARD
PRO
ENTERPRISE
IP Phone Management
- Automatic Plug & Play Phone Provisioning
- Manage IP Phones Network Wide from Console
- Restart Phones Remotely
- Update & Manage Firmware Network Wide
- Supports Popular SIP Phones
STANDARD
PRO
ENTERPRISE