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3CX Cloud PBX Features

3CX Cloud PBX offers 3 plans- Standard, PRO, and Enterprise.  For special pricing, please contact ACC Telecom if you have 101+ users or are interested in 3CX Enterprise edition. 3CX Cloud PRO edition is the preferred choice of most organizations and it is easy to see why!  3CX Cloud PRO edition includes 100 webRTC
video conferencing participants, inbuilt failover functionality, scheduled restore, call recording, voicemail to text transcription, hot desking, contact center, client busy lamp field configuration, and full CRM integration.  Please contact us with any questions regarding 3CX Cloud Phone System features.

  • General Features

  • Extensions
  • Number of Simultaneous Calls Supported
  • Call Logging
  • Call Forward on Busy or No Answer
  • Call Routing by DID
  • Auto Attendant / Digital Receptionist
  • Voicemail
  • Music on Hold
  • Central Phonebook
  • Call Transfer
  • Message Waiting Indicator (MWI)
  • Ring Extension & Mobile Simultaneously
  • Automatic Pickup on Busy
  • Supports SIP Trunks / Gateways
  • Sennheiser Headset Integration
  • (G711, G722, GSM, Speex, ILBC)Extensive Codec Support
  • G729 Codec Support
  • Intercom / Paging
  • Busy Lamp Field (BLF)
  • Call Parking / Call Pickup
  • Custom FQDN
  • Custom SMTP Server
  • Call Recording
  • Call Recordings Management
  • Call Reporting
  • Call Queuing
  • Hot Desking
  • Configure BLF's from the Clients
  • STANDARD

  • Unlimited
  • >1,024
  • 3CX FQDN
  • 3CX SMTP
  • PRO

  • Unlimited
  • >1,024
  • ENTERPRISE

  • Unlimited
  • >1,024

  • Management & Scalability

  • Web-based Management Console
  • Automated Provisioning of Devices
  • Real Time Web-based System Status
  • Integrated Web Server
  • Easy Backup and Restore
  • SBC to Configure Remote Extensions
  • VMware / Hyper-V Compatibility
  • Scheduled Backup
  • Connect Remote 3CX PBX Systems (Bridges)
  • Scheduled Restore
  • Inbuilt Fail Over Functionality
  • Standby License
  • STANDARD

  • PRO

  • ENTERPRISE


  • Unified Communications

  • Presence
  • Voicemail to Email
  • Advanced Forwarding Rules
  • Conference Call Setup
  • Click2Call Extension / Softphone
  • *Business SMS is available as an add-on feature with ACC Telecom SIP Trunks.Business SMS Text Messaging*
  • View Presence of Remote Offices
  • Voicemail to Text Transcription
  • STANDARD

  • *Add-on feature
  • PRO

  • *Add-on feature
  • ENTERPRISE

  • *Add-on feature

  • Call Center / Contact Center

  • Call Flow Designer
  • Advanced Queue Strategies
  • Advanced Call Reporting
  • Real Time Queue Statistics
  • Queue Reports
  • Barge In / Listen In / Whisper
  • Query Customer Name Based on Caller ID
  • Ability to use 3CX Clients API
  • Link Company Directory with LDAP / ODBC
  • Sync Phonebook with Microsoft Exchange
  • Real Time Queue Monitoring
  • Wallboard
  • Switchboard Queue Manager View
  • Call Recordings Search
  • Supervisors can Log Agents In/Out
  • Supports External Agents
  • Callback if Queue Full
  • CRM Integration / Scripting Interface
  • SLA Alerting / Reporting
  • STANDARD

  • PRO

  • ENTERPRISE


  • Mobility

  • Android Client
  • iOS Client
  • Windows Client
  • Mac Client
  • Web Client
  • Manage the 3CX Client from within the Console
  • Includes 3CX Tunnel to Avoid NAT Problems
  • STANDARD

  • PRO

  • ENTERPRISE


  • Video & Web Conferencing

  • WebRTC Access
  • One-Click Conference
  • Record Meetings
  • Remote Control / Assistance
  • Screen Sharing
  • Create Surveys / Polls
  • Video
  • Audio Dial-in
  • Unlimited Users
  • Participants Included
  • STANDARD

  • 25
  • PRO

  • 100
  • ENTERPRISE

  • 250

  • Application Integration

  • Microsoft Outlook
  • Office 365
  • TAPI
  • Salesforce
  • Microsoft Dynamics
  • Microsoft Exchange 2013/ LDAP/ ODBC
  • Multiline TAPI
  • Google Contacts
  • Exact
  • Zendesk
  • Freshdesk
  • act!
  • Datev
  • Hotel Module
  • Fidelio Certified
  • Mitel Compatible
  • STANDARD

  • PRO

  • ENTERPRISE


  • IP Phone Management

  • Automatic Plug & Play Phone Provisioning
  • Manage IP Phones Network Wide from Console
  • Restart Phones Remotely
  • Update & Manage Firmware Network Wide
  • Supports Popular SIP Phones
  • STANDARD

  • PRO

  • ENTERPRISE

Thank you so much for all the effort you put into making [upgrading our phone system] a smooth transition. This does not fall under the realm of my primary job responsibilities and I certainly did not have time to spend with Comcast, so I really, really appreciate the time and knowledge you shared with us to make sure we were set up properly. Thank you also to Danny, Holly, Raheen and the rest of the team for set up. A lot of people in the company have mentioned that they were impressed with just how easy the transition was and are very happy with the new [3CX] phone system and all its user-friendly capabilities. Glad to have a great partner nearby! "

— Janna P., Executive Assistant, Classic Brands, Jessup, MD 20794

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