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3CX Cloud PBX Features

3CX Cloud PBX offers 3 plans- Standard, PRO, and Enterprise.  For special pricing, please contact ACC Telecom if you have 101+ users or are interested in 3CX Enterprise edition. 3CX Cloud PRO edition is the preferred choice of most organizations and it is easy to see why!  3CX Cloud PRO edition includes 100 webRTC
video conferencing participants, inbuilt failover functionality, scheduled restore, call recording, voicemail to text transcription, hot desking, contact center, client busy lamp field configuration, and full CRM integration.  Please contact us with any questions regarding 3CX Cloud Phone System features.

  • Core PBX Features

  • Unlimited Extensions
  • Mobile Apps (iOS & Android)
  • Auto Attendant
  • Busy Lamp Field (BLF)
  • Call Logging
  • Call Park & Pickup
  • Intercom / Paging / PA Announcements
  • Music on Hold
  • Online Management Portal
  • SIP Trunks / Gateways
  • Softphone Clients
  • Video Calling
  • Voicemail, Voicemail to Email
  • Voicemail Transcription
  • Call Recording
  • Custom FQDN
  • Custom SMTP Server
  • STANDARD

  • PRO

  • ENTERPRISE


  • Management & Scalability

  • Online Management Portal
  • Real Time System Statuses
  • VMware / Hyper-V / KVM
  • Connect Remote 3CX PBX Systems (Bridges)
  • Provision & Manage Phones Network Wide
  • Inbuilt SBC to deploy offsite phones
  • Plug & Play Phone Provisioning
  • Restart Phones Remotely
  • Update & Manage Firmware Network Wide
  • Easy Backup and Restore
  • Inbuilt Failover
  • Standby License
  • STANDARD

  • PRO

  • ENTERPRISE


  • Office Productivity

  • Apps: iOS, Android, Windows, Web-based Client
  • Audio/Web/Video Conferencing
  • Chat / Group Chat / File Share
  • Click2Call Browser Extension
  • Click2Talk & Click2Meet Personal Links
  • Digital Receptionist
  • Headset Integration
  • Fax to Email
  • Phone Directory
  • Ring Extension & Mobile Simultaneously
  • Call Query from DB & CRM
  • CRM & API Integrations
  • Microsoft 365 Integration
  • SMS
  • STANDARD

  • PRO

  • ENTERPRISE


  • Call Center / Contact Center

  • Call Logging
  • Click-to-Call Browser Extension
  • Facebook Messaging
  • Live Chat Plugin for Website
  • Barge In / Listen In / Whisper
  • Call Back in Queue (CBIQ)
  • Call Flow Designer (CFD)
  • Call Recording
  • Call Recording Transcription & Search
  • Call & Chat Reports
  • Call Queues & Management
  • CRM & API Integrations
  • Escalate Live Chat to Call
  • Hot Desking
  • Real Time Statistics & Monitoring
  • SLA Alerting
  • SMS
  • Supervisor Agent Status Override
  • Switchboard
  • Wallboard
  • Call Recording Restrictions (Start/Stop)
  • Skills Based Routing
  • STANDARD

  • PRO

  • ENTERPRISE


  • Mobility

  • Android Client
  • iOS Client
  • Windows Client
  • Mac Client
  • Web Client
  • Manage the 3CX Client from within the Console
  • Includes 3CX Tunnel to Avoid NAT Problems
  • Android Video Calling
  • STANDARD

  • PRO

  • ENTERPRISE


  • Web Conferencing

  • Audio/Video/Web Conferencing
  • PDF Sharing
  • Polls
  • Record Meetings
  • Remote Assistance
  • Screen Sharing
  • Web Conference Dial-in
  • WebRTC Access
  • Whiteboard
  • Participants Included
  • STANDARD

  • 25
  • PRO

  • 100
  • ENTERPRISE

  • 250

  • Application Integrations

  • Accounting & Payment System Integrations
  • API Integrations
  • CRM Integrations (50+)
  • Custom Applications/API
  • Custom Development
  • ERP Integrations
  • Hotel PBX Compatibility
  • Radio Integration (with Recording)
  • Microsoft Teams Integration
  • STANDARD

  • PRO

  • ENTERPRISE


  • IP Phone Management

  • Automatic Plug & Play Phone Provisioning
  • Manage IP Phones Network Wide from Console
  • Restart Phones Remotely
  • Update & Manage Firmware Network Wide
  • Supports Popular SIP Phones
  • STANDARD

  • PRO

  • ENTERPRISE

Thank you so much for all the effort you put into making [upgrading our phone system] a smooth transition. This does not fall under the realm of my primary job responsibilities and I certainly did not have time to spend with Comcast, so I really, really appreciate the time and knowledge you shared with us to make sure we were set up properly. Thank you also to Danny, Holly, Raheen and the rest of the team for set up. A lot of people in the company have mentioned that they were impressed with just how easy the transition was and are very happy with the new [3CX] phone system and all its user-friendly capabilities. Glad to have a great partner nearby! "

— Janna P., Executive Assistant, Classic Brands, Jessup, MD 20794

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