3CX Cloud PBX Features
General Features
- Extensions
- Number of Simultaneous Calls Supported
- Call Logging
- Call Forward on Busy or No Answer
- Call Routing by DID
- Auto Attendant / Digital Receptionist
- Voicemail
- Music on Hold
- Central Phonebook
- Call Transfer
- Message Waiting Indicator (MWI)
- Ring Extension & Mobile Simultaneously
- Automatic Pickup on Busy
- Supports SIP Trunks / Gateways
- Sennheiser Headset Integration
- (G711, G722, GSM, Speex, ILBC)Extensive Codec Support
- G729 Codec Support
- Intercom / Paging
- Busy Lamp Field (BLF)
- Call Reporting
- Call Parking / Call Pickup
- Call Queuing
- Call Recording
- Call Recordings Management
- Custom FQDN
- Custom SMTP Server
- Hot Desking
- Configure BLF's from the Clients
STANDARD
- Unlimited
- >1,024
- 3CX FQDN
- 3CX SMTP
PRO
- Unlimited
- >1,024
ENTERPRISE
- Unlimited
- >1,024
Management & Scalability
- Web-based Management Console
- Automated Provisioning of Devices
- Real Time Web-based System Status
- Integrated Web Server
- Easy Backup and Restore
- SBC to Configure Remote Extensions
- VMware / Hyper-V Compatibility
- Scheduled Backup
- Connect Remote 3CX PBX Systems (Bridges)
- Scheduled Restore
- Inbuilt Fail Over Functionality
- Standby License
STANDARD
PRO
ENTERPRISE
Unified Communications
- Presence
- Voicemail to Email
- Advanced Forwarding Rules
- Conference Call Setup
- Click2Call Extension / Softphone
- *Business SMS is available as an add-on feature with our ACC Telecom SIP Trunks.Business SMS Text Messaging*
- View Presence of Remote Offices
- Voicemail to Text Transcription
STANDARD
- *Add-on feature
PRO
- *Add-on feature
ENTERPRISE
- *Add-on feature
Call Center / Contact Center
- Call Flow Designer
- Advanced Queue Strategies
- Advanced Call Reporting
- Real Time Queue Statistics
- Queue Reports
- Barge In / Listen In / Whisper
- Query Customer Name Based on Caller ID
- Ability to use 3CX Clients API
- Link Company Directory with LDAP / ODBC
- Sync Phonebook with Microsoft Exchange
- Real Time Queue Monitoring
- Wallboard
- Switchboard Queue Manager View
- Call Recordings Search
- Supervisors can Log Agents In/Out
- Supports External Agents
- Callback if Queue Full
- CRM Integration / Scripting Interface
- SLA Alerting / Reporting
STANDARD
PRO
ENTERPRISE
Mobility
- Android Client
- iOS Client
- Windows Client
- Mac Client
- Web Client
- Manage the 3CX Client from within the Console
- Includes 3CX Tunnel to Avoid NAT Problems
STANDARD
PRO
ENTERPRISE
Video & Web Conferencing
- WebRTC - Free Plugin
- One-Click Conference
- Record Meeting
- Remote Control / Assistance
- Screen Sharing
- Video
- Unlimited Users
- Participants Included
STANDARD
- 25
PRO
- 100
ENTERPRISE
- 250
Application Integration
- Office 365 (address book only)
- Microsoft Outlook
- TAPI
- Office 365
- Salesforce
- Microsoft Dynamics
- Microsoft Exchange 2013/ LDAP/ ODBC
- Multiline TAPI
- Google Contacts
- Exact
- Zendesk
- Freshdesk
- act!
- Datev
- Hotel Module
- Fidelio Certified
- Mitel Compatible
STANDARD
PRO
ENTERPRISE
IP Phone Management
- Automatic Plug & Play Phone Provisioning
- Manage IP Phones Network Wide from Console
- Restart Phones Remotely
- Update & Manage Firmware Network Wide
- Supports Popular SIP Phones
STANDARD
PRO
ENTERPRISE