3CX Cloud PBX Features
3CX Cloud PBX offers 3 plans- Standard, PRO, and Enterprise. For special pricing, please contact ACC Telecom if you have 101+ users or are interested in 3CX Enterprise edition. 3CX Cloud PRO edition is the preferred choice of most organizations and it is easy to see why! 3CX Cloud PRO edition includes 100 webRTC video conferencing participants, inbuilt failover functionality, scheduled restore, call recording, voicemail to text transcription, hot desking, contact center, client busy lamp field configuration, and full CRM integration. Please contact us with any questions regarding 3CX Cloud Phone System features.
Core PBX Features
- Extensions
- Mobile Apps (iOS & Android)
- Auto Attendant
- Busy Lamp Field (BLF)
- Call Logging
- Call Park & Pickup
- Intercom / Paging / PA Announcements
- Music on Hold
- Online Management Portal
- SIP Trunks / Gateways
- Softphone Clients (Web & Desktop Clients)
- Video Calling
- Voicemail, Voicemail to Email
- Voicemail Transcription
- Call Recording
- VMWare / Hyper-V / KVM
- Custom FQDN
- Custom SMTP Server
STARTUP PRO
- ≤20
PRO
- Unlimited
ENTERPRISE
- Unlimited
Management & Scalability
- Online Management Portal
- Real Time System Statuses
- Inbuilt SBC to deploy offsite phones
- Plug & Play Phone Provisioning
- Restart Phones Remotely
- Update & Manage Firmware Network Wide
STARTUP PRO
PRO
ENTERPRISE
Office Productivity
- Apps: iOS, Android, Windows, Web-based Client
- Audio/Web/Video Conferencing
- Chat / Group Chat / File Share
- Click2Talk & Click2Meet Personal Links
- Digital Receptionist
- Headset Integration
- Phone Directory
- Ring Extension & Mobile Simultaneously
- SMS
- CRM & API Integrations
- Call Query from DB & CRM
- Integrated Fax Server
- Microsoft 365 Integration
STARTUP PRO
PRO
ENTERPRISE
Contact Center & Enterprise Features
- Call Logging
- Live Chat Plugin for Website
- Barge In / Listen In / Whisper
- Call Queues & Management
- Call Back in Queue (CBIQ)
- Call Recording
- Call & Chat Reports
- Real Time Statistics & Monitoring
- SLA Alerting
- SMS
- Switchboard
- Call Flow Designer (CFD)
- CRM & API Integrations
- Hot Desking
- Connect Remote Offices (Bridges)
- Scheduled Restore
- Call Recording Rights (Start/Stop)
- Custom IP Phone Logo
- Skills-based Routing
- Inbuilt Failover
- Standby License
STARTUP PRO
PRO
ENTERPRISE
- Only available with 3CX software (not hosted)
- Only available with 3CX software (not hosted)
- Only available with 3CX software (not hosted)
Mobility
- Android Client
- iOS Client
- Windows Client
- Mac Client
- Web Client
- Manage the 3CX Client from within the Console
- Includes 3CX Tunnel to Avoid NAT Problems
- Android Video Calling
STANDARD
PRO
ENTERPRISE
Video & Web Conferencing
- Audio/Video/Web Conferencing & Webinars
- PDF Sharing
- Screen Sharing
- Polls
- Record Meetings
- Remote Assistance
- Web Conference Dial-in
- YouTube Integration
- Whiteboard / Chalkboard
- Participants Included
STARTUP PRO
- Max number of participants per 3CX Instance.25
PRO
- Max number of participants per 3CX Instance.100
ENTERPRISE
- Max number of participants per 3CX Instance.250
Application Integrations
- Accounting & Payment System Integrations
- API Integrations
- CRM Integrations (50+)
- Custom Applications/API
- Custom Development
- ERP Integrations
- Radio Integration (with Recording)
- Hotel PBX Compatibility
- Microsoft Teams Integration
STARTUP PRO
PRO
- Only available for 3CX software (not hosted)
ENTERPRISE
- Only available for 3CX software (not hosted)
IP Phone Management
- Automatic Plug & Play Phone Provisioning
- Manage IP Phones Network Wide from Console
- Restart Phones Remotely
- Update & Manage Firmware Network Wide
- Supports Popular SIP Phones
STANDARD
PRO
ENTERPRISE