Implementing AI Voice Agents into Your Business Phone System In today’s fast-moving business world, communication can make or break a customer relationship. Every missed call, delayed response, or clunky phone system interaction risks losing a lead—or worse,...
The criticality of better-than-average business security cameras is high. If you haven’t done an honest evaluation of your current setup, then you’re carrying more risk than you realize. The reality is that storage drives fail, the internet goes down, and you can’t...
Contact centers have changed and are no longer large rooms full of ringing desk phones. Today, they’re cloud-powered Customer Engagement Centers (CECs) that let customers reach you on the channel they prefer. That could be voice, SMS, web-chat, Facebook Messenger,...
Valcom mass notification systems play a vital role in safeguarding government buildings, campuses, and public spaces. These systems are relied upon by organizations such as government agencies, businesses, and institutions to enhance safety and communication. From...
Running a small or medium-sized business (SMB) means every minute counts, and every customer interaction matters. When you don’t have proper documentation techniques, it’s like playing Whack-A-Mole in the dark. There are endless tasks and in-the-moment...
To make this more relatable for business owners and managers, we’ll be using “Sarah” as the customer, and we’ll be helping improve her business communication. So, with that in mind, imagine you’re that small business owner, Sarah, and you run a growing boutique...
Valcom Ez-IP Analog/IP Hybrid Paging System In an era where technology is rapidly evolving, businesses often face the challenge of upgrading their systems without overhauling their entire infrastructure. Valcom’s new Ez-IP Hybrid Paging System provides an...
FCC Announces Changes to Robocall & Robotext Opt-outs The Federal Communications Commission (FCC) released an order (Docket No: 02-278) last Monday delaying the rule requiring robocall and robotext originators to stop all communications if a recipient revokes consent...
What is eRate? The Universal Service Administrative Co. (USAC) eRate program is a federal program that provides discounts to schools and libraries on telecommunications services, internet access, cabling, and related equipment. Are Private Schools eligible for...
What is A2P / 10DLC Compliancy? A2P / 10DLC is an industry-wide compliancy initiative to monitor and protect consumers from receiving unwanted messages, including spam and fraud “robo-texts” that typically originate from illegitimate companies sending high-volume...
