eRate FAQs
What is eRate? The Universal Service Administrative Co. (USAC) eRate program is a federal program that provides discounts to schools and libraries on telecommunications services, internet access, cabling, and related equipment. Are Private Schools eligible for...
What is 10DLC Compliancy?
What is A2P / 10DLC Compliancy? A2P / 10DLC is an industry-wide compliancy initiative to monitor and protect consumers from receiving unwanted messages, including spam and fraud “robo-texts” that typically originate from illegitimate companies sending high-volume...
What is Camera Direct?
What is Camera Direct by Eagle Eye? Direct-to-cloud surveillance solution without the need for additional onsite hardware Eagle Eye Camera Direct is a direct-to-cloud surveillance solution that connects businesses to the full-featured Eagle Eye Cloud VMS (Video...
Ditch the Desk: Why Cloud Phone Services Are the Future of Business Communication
Are you still chained to your office desk phone, wishing you had the freedom and features that’ll make your work life easier? If your answer is yes, you’re not alone. Unfortunately, too many businesses are stuck with traditional phone systems that come with...
The Power of AI in Telecom with 3CX: A Game-Changer for CRM Integration
We’re only halfway through this decade, and you can bet the technology term that will end up being the dominant topic is AI (Artificial Intelligence). Up until this past year, though, you’d be correct in saying it was a bit gimmicky. Now, that perception...
Eagle Eye’s 911 Camera Share Program: Enhancing Emergency Response Systems for Schools and Hospitals
When an emergency strikes, every second counts. Whether it’s a fire in a hospital or a threatening situation at a school, first responders need to have the right information at the right time to act quickly. Unfortunately, in many cases, responders arrive on the scene...Text Messaging Benefits for Customer Support
Top 5 Benefits of Implementing SMS Text Messaging as a Customer Support Channel As technology evolves, our methods of communicating with clients should evolve too. Phone calls, email, and even web chat services are still appropriate and useful, but no other...What is AI Voice?
What is AI Voice? AI voice, or artificial intelligence voice, uses machine learning algorithms and natural language processing to create a two-way audio dialogue. AI voices can be customized to have a specific tone, gender, age, language, and accent, and can easily...