To make this more relatable for business owners and managers, we’ll be using “Sarah” as the customer, and we’ll be helping improve her business communication. So, with that in mind, imagine you’re that small business owner, Sarah, and you run a growing boutique...
Valcom Ez-IP Analog/IP Hybrid Paging System In an era where technology is rapidly evolving, businesses often face the challenge of upgrading their systems without overhauling their entire infrastructure. Valcom’s new Ez-IP Hybrid Paging System provides an...
FCC Announces Changes to Robocall & Robotext Opt-outs The Federal Communications Commission (FCC) released an order (Docket No: 02-278) last Monday delaying the rule requiring robocall and robotext originators to stop all communications if a recipient revokes consent...
What is eRate? The Universal Service Administrative Co. (USAC) eRate program is a federal program that provides discounts to schools and libraries on telecommunications services, internet access, cabling, and related equipment. Are Private Schools eligible for...
What is A2P / 10DLC Compliancy? A2P / 10DLC is an industry-wide compliancy initiative to monitor and protect consumers from receiving unwanted messages, including spam and fraud “robo-texts” that typically originate from illegitimate companies sending high-volume...
What is Camera Direct by Eagle Eye? Direct-to-cloud surveillance solution without the need for additional onsite hardware Eagle Eye Camera Direct is a direct-to-cloud surveillance solution that connects businesses to the full-featured Eagle Eye Cloud VMS (Video...
Are you still chained to your office desk phone, wishing you had the freedom and features that’ll make your work life easier? If your answer is yes, you’re not alone. Unfortunately, too many businesses are stuck with traditional phone systems that come with...
We’re only halfway through this decade, and you can bet the technology term that will end up being the dominant topic is AI (Artificial Intelligence). Up until this past year, though, you’d be correct in saying it was a bit gimmicky. Now, that perception...
When an emergency strikes, every second counts. Whether it’s a fire in a hospital or a threatening situation at a school, first responders need to have the right information at the right time to act quickly. Unfortunately, in many cases, responders arrive on the scene...
Top 5 Benefits of Implementing SMS Text Messaging as a Customer Support Channel As technology evolves, our methods of communicating with clients should evolve too. Phone calls, email, and even web chat services are still appropriate and useful, but no other...
