Not all Carriers are created equally when it applies to redundancy and failover. Last year we chose to add Skyswitch as a new Hosted/SIP Trunking partner due to their proven infrastructure and uptime statistics. We are often asked how we achieve such… Read More
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When Business SMS & A.I. Technology Collide
If you haven’t thought about implementing a business SMS solution for your business- you should- as it’s predicted that in the next five years texting a business for assistance will be as prevalent as placing a phone call. You are probably already… Read More
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What Is UCaaS?
When you are looking for a way to improve your business communications, then Unified Communications as a Service, also known as UCaaS, is one possible solution that can help improve your company’s efficiency, productivity and customer relationships.
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4 Ways that IP Phone Systems Can Enhance Your Business
Many businesses will attest that their phone system is one of the most critical aspects of their organization. Unanswered calls or outdated communication features could cost your business a new customer or disappoint current clients. Utilizing an IP phone system… Read More
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Is There A Difference Between VoIP and Unified Communications (UC)?
Overview VoIP and Unified Communications (UC) go hand-in-hand but are very different technologies. Voice over IP (VoIP) is a platform or service to make and receive calls over the internet. VoIP technology can be incorporated into a PBX system so… Read More
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3 Benefits of Advanced Call Routing
Advanced call routing is one of the most useful technological innovations that your small business can take advantage of in today’s busy world. Most businesses are familiar with routing calls to Auto Attendants, voicemail, outside numbers, or an after-hours call… Read More
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3 Methods for Increasing Productivity This Summer with Virtual Numbers
Spending time away from the office will provide a refreshing break, but it should not negatively impact your ability to handle important business calls. Virtual numbers can help.
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2 Ways to Reduce Noise in Your Call Center
Call centers depend on providing the best customer service possible. However, with so many concurrent calls happening at one time, it can be difficult to hear or even follow a conversation with a customer. Fortunately, there are some simple ways… Read More
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How Can Your Business Overcome VoIP Jitter?
When your small business is growing, you might switch to VoIP services to help improve customer service and enhance call quality as well. However, there is one symptom of an unstable Internet connection you might not immediately think about, and… Read More
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What Should You Know About Cloud Phone Systems?
If you have been reluctant to switch to cloud phone systems for your small business, now may be the time do so. This upgrade is especially true if you’ve been unhappy with your previous business phone system architecture. Thus, one… Read More