Overview VoIP and Unified Communications (UC) go hand-in-hand but are very different technologies. Voice over IP (VoIP) is a platform or service to make and receive calls over the internet. VoIP technology can be incorporated into a PBX system so… Read More
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3 Benefits of Advanced Call Routing
Advanced call routing is one of the most useful technological innovations that your small business can take advantage of in today’s busy world. Most businesses are familiar with routing calls to Auto Attendants, voicemail, outside numbers, or an after-hours call… Read More
3 Methods for Increasing Productivity This Summer with Virtual Numbers
Spending time away from the office will provide a refreshing break, but it should not negatively impact your ability to handle important business calls. Virtual numbers can help.
2 Ways to Reduce Noise in Your Call Center
Call centers depend on providing the best customer service possible. However, with so many concurrent calls happening at one time, it can be difficult to hear or even follow a conversation with a customer. Fortunately, there are some simple ways… Read More
How Can Your Business Overcome VoIP Jitter?
When your small business is growing, you might switch to VoIP services to help improve customer service and enhance call quality as well. However, there is one symptom of an unstable Internet connection you might not immediately think about, and… Read More
What Should You Know About Cloud Phone Systems?
If you have been reluctant to switch to cloud phone systems for your small business, now may be the time do so. This upgrade is especially true if you’ve been unhappy with your previous business phone system architecture. Thus, one… Read More
4 Reasons to Consider Advanced Call Forwarding for Your Small Business
Advanced call forwarding is also known as call hunting. With advanced call forwarding enabled, you can always stay in touch with your customers, clients, and remote workers anywhere at any time. Below you’ll find four reasons to consider establishing advanced… Read More
The Advantages of VoIP and Virtual Numbers for Your Business
Even if your business has already been using VoIP technology that might not mean it is being used to its full potential. Your business should be ready to grow at a steady rate, and part of accomplishing that is through… Read More
How to Improve Your Voicemail Greeting
Building your small business involves hard work and applying yourself in ways you might not expect. At some point, your small business may become a medium-sized one, and eventually, it’ll become a large company – either a national presence or… Read More
Could Your Small Business Benefit from SD-WAN?
Helping your small business grow means to stay at the forefront of contemporary technology. SD-WAN is increasing in popularity, so perhaps your small business could benefit from using it.