Additional Features & Upgrades Announced
Just when we thought 3CX version 16 couldn’t get any better, they blew our socks off with a ton of new, free features & updates, lower pricing, and new license sizes! Check out the Top 10 new features & updates below!
All Standard License Users will be Upgraded to PRO
Current Standard licensing users will be automatically upgraded to PRO license and features for FREE. Now all Standard users will enjoy PRO features including contact center, in-built failover, hot desking, voicemail-to-text transcription, remote user presence, and CRM integration including full Outlook 365 integration.
Annual Pricing has been Reduced up to 40% & New License Sizes Added
Live Chat & Talk Website Plug-in
New & Improved Call Recording
Video Conferencing Now has Audio Dial-in
Contact Center Updates Include Skills-based Routing
3CX Contact Center software improvements include new Skills-based Routing (available with the Enterprise edition license), redesigned Call Queuing system, Live Chat & Talk website plug-in, new Web Switchboard, improved Call Reporting, and enhanced Call Recording–including the ability to transcribe the first minute of each recorded call.
Full Outlook 365 Integration
3CX v16 now uses the latest Office API which means you can use it with any Office 365 subscription starting with the low-cost business essentials package. Users are synced automatically so if you add or delete users on 365, it will reflect that change on 3CX and contacts are synced for all users without having to configure an impersonation account. Lastly, Calendar Sync changes the presence status of users automatically based on a user’s Outlook calendar.
New Chat Features
3CX Corporate Chat functionality has been upgraded so it’s on par with ‘What’s App’– the most popular instant messaging app service in the world. 3CX Chat now includes file sharing, emojis/emoticons, chat reports and the ability to transfer and archive chats.
New CRM Dialer Integration
Top CRM systems include an in-built dial pad which integrates 3CX outbound calling into the CRM interface. Calls are logged automatically and it does not require users to switch applications. The feature will be delivered in update 1 initially for Salesforce, followed by Zoho, Freshdesk, and other popular CRM systems.
Global IP Blacklist
As hackers become more sophisticated, so does 3CX security. 3CX’s new Global Protection System automatically populates your blacklist with known hacker IDs discovered by other 3CX systems worldwide. All 3CX components and license modules have been updated with the latest version and Admins can lock down their management console by IP.