The telecommunications industry is constantly changing. In the past two hundred years, communication methods have evolved from letters and telegraphs to the modern standards of wireless electronic communications – emails, cell phones, and the mobile office. Businesses that want to keep on the cutting edge of telecommunications solutions – business phone systems, VoIP phone service, surveillance camera systems, cabling, video conferencing, paging systems, and more – need look no further than ACC Telecom to help build a future of communications for their business.
ACC Telecom’s History
The Harbor City Corporation (dba ACC Telecom) was started in 1979 as a business machine and supply company by Barry and Susan Hunt. The Hunts received recognition for excellence in sales and service for 10 years of service, but wanted to expand their services beyond being a simple supply company.
ACC Telecom, headquartered in Frederick, Maryland (MD) to serve the Maryland, Virginia (VA) and Washington D.C. areas. ACC Telecom quickly grew to the area’s leader in business phone system installations, service and voice and data cable infrastructures.
In 1991, ACC Telecom’s fast-growing client base created the need for a more centralized location. In order to better serve the Baltimore, Maryland, Northern Virginia and Washington, DC corridor, Mr.& Mrs. Hunt selected Columbia, Maryland. The Columbia headquarters allows ACC Telecom to efficiently support the needs of their customers.
ACC Telecom was a Premium Certified Toshiba Partner, a Select Cisco Partner, a Comcast Business Class Solutions Provider, and is currently a Titanium 3CX partner. ACC Telecom has gathered 100’s of certifications through Toshiba, Cisco, Avaya, Nortel, Comdial, and 3CX over multiple decades in the telecommunication sector. Their certifications consist of IP communications technical support and installation to application and system solution selling. Additionally, their vendor relationships with IP telephone system manufacturers such as Cisco, Toshiba, Polycom, Yealink, Grandstream and Fanvil provide ACC Telecom the ability to offer customers the best value in their business communication solutions.
ACC Telecom specializes in small business to large business voice and data communications. They are one of the leading businesses for voice and data cabling, communications systems Installation, SIP/VoIP phone service, network design and installation, carrier services, emergency notification systems, paging systems, and IP camera surveillance. ACC Telecom can help a business design the perfect solution to fit the business’s vision and future goals. As part of their service packages, they offer free site surveys and consulting recommendations, free price comparisons with current carriers/vendors, and free customized solution designs and quotes.
ACC Telecom supports its customers 24-7, 365 days a year – whether it is a call for emergency service or after business hours, ACC Telecom will meet a business’s needs and exceed their expectations. ACC Telecom values its customers and appreciates the trust in selecting ACC Telecom to be a business’s #1 communications provider. ACC Telecom currently supports Toshiba PBX systems, CoreNexa Hosted Cloud PBX, ESI eSIP PBX, SkySwitch ConnectUC Hosted PBX, and 3CX business phone systems.
Our Performance Guarantee
As a statement of their commitment to the complete satisfaction of its customers, ACC Telecom provides every client with a Performance Guarantee in conjunction with their purchase of their new telecommunications system or device.
If, within 90 days of a system or solution’s installation, the customer feels that their new system has not performed in accordance with design specifications or has found some other reason for not being satisfied with the performance, then ACC Telecom will endeavor to find an equitable solution to the problem. The reason must be stated in writing and must be something within ACC Telecom’s control – end user customer’s developed software, customized premises distributor systems and other physical preparations to customer facilities are not covered.
If ACC Telecom fails to remedy the situation within a reasonable period, and the customer chooses to return the system, they will then issue a refund when the system is returned. Under the provided Performance Guarantee, they will refund to their customers the full purchase price, shipping expenses, and applicable taxes.
ACC Telecom has the honor of being part of the elite class of Platinum and Titanium telecommunication dealerships for almost every telephone system product they have ever carried.
In 2013 by Toshiba as a Strata CIX Sales Professional Platinum Dealership. Very few of Toshiba’s dealership partners achieve Platinum status, as it is only awarded to those partners who have received dedicated account management and training directly from Toshiba.
Early in 2014, ACC Telecom was nominated by D&H Distribution to join the Cisco mConcierge Program. The Cisco mConcierge program is an invitation-only program, with partners selected by their demonstrated ability to grow Cisco partner business. With only 1,000 partners participating worldwide, ACC was very proud to be nominated for this very elite program, and they continue to look for new ways to utilize Cisco systems to improve your business telecommunication solutions.
The company is also proud to have received recognition from the Baltimore Business Journal as one of the largest telecommunications companies in the Baltimore Area in 2002, 2006 and 2014.
In 2016, ACC was recognized in the top 10% of cloud hosted PBX providers, and in 2018 achieved the Club 1000 award.
Most recently, in 2021 ACC Telecom was recognized as a top tier partner with 3CX, achieving Titanium Partner status.
Ready for the perfect telecommunications solution for your business?
ACC Telecom is certain to be the right telecommunications company for businesses everywhere. They are the #1 source for office voice upgrades and new telecommunications and security camera system installs. Together, they can help build a future of communications for business all across Maryland, and beyond.