Eagle Eye 911 Camera Sharing heading with emergency first responder personnel speaking into a walkie talkie.

Eagle Eye's New 911 Camera Sharing Feature to Revolutionize Emergency Response

In emergency situations, every second counts- and details matter.

“Eagle Eye 911 Camera Sharing will be a game changer for active shootings, burglaries, alarms, and even medical and fire emergencies. We ask our field responders to manage millions of incidents a year with only the limited information that a distressed caller might be able to provide. Eagle Eye 911 Camera Sharing gives us a real-time view of exactly what is occurring at the scene of an emergency.”

–Chief Don DeLucca, Former President of the International Chiefs of Police



Eagle Eye Networks, a global leader in cloud video surveillance, has launched a first-of-its-kind 911 cloud sharing technology to provide Emergency Contact Centers (ECCs) and 911 telecommunicators with live footage in the event of an emergency.

Triggered by a 911 call, the live camera footage is streamed to the ECCs to deliver immediate ‘eyes on the scene,’ so 911 professionals can provide first responders with precise details in real time to accelerate response times.

By providing instant access to surveillance camera footage, 911 operators can relay critical visual information surrounding the event– as it is unfolding.  Essentially 911 telecommunicators have a birds eye view of the situation with access to various cameras inside and outside a building.


“In a crisis when seconds count, a security camera can provide vital visual information – giving first responders the situational awareness they need to assess and thoughtfully approach a dangerous situation.”

–Dean Drako, Eagle Eye Networks CEO.

Eagle Eye 911 Camera sharing screenshots

Not Just for Eagle Eye Systems- 911 Camera Sharing Is Available for Alternate Video Surveillance Management Systems Too

Eagle Eye 911 Camera Sharing is available for alternate video management systems without subscribing to the Eagle Eye Cloud VMS platform, or replacing cameras (exclusions apply- contact ACC Telecom to see if your Video Management System and cameras are compatible).

Referred to as Eagle Eye 911 Public Safety Camera Sharing Complete, this technology is specifically designed for businesses using another VMS, so users only have to add an Eagle Eye Bridge or CMVR device to their setup and utilize cloud replication to access 911 Camera Sharing technology.


“Eagle Eye 911 Camera Sharing is a product that reflects our commitment to enhancing public safety, and the founding principle of our company – making the world a safer place,”

–Dean Drako, CEO, Eagle Eye Networks


How Eagle Eye 911 Camera Sharing Works

Users will predetermine which cameras to share with Emergency Call Centers (ECCs).  Eagle Eye and RapidSOS will work directly with the local ECCs for the backend connection process and training.

The camera sharing feature is triggered by a 911 call, which instantly plots the GPS location on a map and populates the designated camera’s footage on the 911 operator’s screen, along with the caller’s location.  This enables the ECC’s 911 professionals to instantly view footage from the cameras at or near the emergency scene.

The 911 professionals will use the live camera footage for situational awareness- to relay visual clues and information to first responders in real time.  Cameras are only shared until the emergency is resolved.  No account information is shared, and no access is permitted to the video management system (VMS).


“The Eagle Eye Networks 911 Camera Sharing solution we’ve implemented gives first responders critical information in real-time to guide their response to an emergency in our school.  The presence of this technology serves as a silent guardian, ready to act if needed, but a resource we hope we will never need.”

–Damon Grant, Co-Principal, Oakland Unity Middle School, Oakland, CA


How Does This Technology Handle Privacy Concerns?

  • End user chooses which cameras to share & can ONLY be viewed when a 911 call takes place.
  • No additional log-ins need to be provided to the ECCs.
  • Any camera accessed is auto-logged into the Audit Log & end user can receive real-time alert notifications.
  • Only shares via encrypted & secure video streams.
  • ECCs cannot alter camera settings or make any changes to the VMS.

How Is This Technology Different than Eagle Eye's First Responder Video Access?

Eagle Eye’s First Responder Real-Time Video Access feature providers police and first responders with a link to temporary download the app and access a customer’s VMS system to view camera footage.  It does not automatically trigger streaming of instant footage based on GPS location to the Emergency Call Centers (ECCs) when a 911 call is placed.  For more information, visit https://www.een.com/first-responder-real-time-video-access/.

What is the Cost for 911 Camera Sharing?

Eagle Eye Camera Sharing is included in Professional and Enterprise Editions for no extra cost.  For Standard Editions, users will pay a very low monthly fee per camera that is enabled with the sharing feature.  As a reminder, companies will pre-determine which cameras they want to share with the 911 Call Centers.

For companies utilizing a different surveillance video management system, the cost for the service depends on number of cameras and type of Bridge or CMVR that is required.  Contact ACC Telecom for more information on pricing for the 911 Public Safety Camera Sharing Complete solution.


“It was an easy decision for us to add Eagle Eye 911 Camera Sharing as an extra layer of security that could help get services to our members as quickly as possible in the event of a medical or other emergency.”

–Justin Ihne, CEO, YMCA, Plattsburg, NY

Learn More

To learn more about Eagle Eye’s two new offerings- 911 Camera Sharing or 911 Public Safety Camera Sharing Complete, contact your ACC Representative, or visit https://www.een.com/911-camera-sharing/.


ACC Telecom is a certified Eagle Eye Networks Partner, and past Eagle Eye Partner of the Year award winner for the mid-Atlantic.  ACC Telecom can assist your company with camera placement design, installation, training, and support of your Eagle Eye Cloud surveillance VMS system.  Contact ACC today for your complimentary consultation.

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