What is a Whisper Page Phone Feature?

What is a Whisper Page Phone Feature?

Jan 8, 2016 | Blog, Phone Systems

Smiling agent with colleagues sitting next to her

The whisper page phone feature allows two parties to communicate without a third party on the line knowing!

Imagine this: You are on a call with a customer and could use a little guidance on how to handle the situation at hand. Or, your employee is on a call with a customer and you want to supervise the interaction or tell them something urgent. Instead of putting the current customer on hold and tracking down your employee, wouldn’t it be nice if you could communicate on the same line at the same time without the third party hearing? The whisper page feature makes it possible for one line to “whisper” important announcements to another line (that is on a current call) without the third party hearing.

 

Benefits

The whisper page feature is often programmed by the administrator, and allows them the flexibility to determine the lines that can be intruded and the lines that cannot. If you initiate the whisper feature and then mute your phone, neither parties will hear you on the line. The feature can be extremely beneficial for training purposes to determine areas that need improvement. It can also be a beneficial way to resolve customer conflict without having to put the customer on hold, which may upset them more and later lead to a loss of business.

 

How Do I Activate a Whisper Page?

 

To find out how to activate a whisper page on your specific phone, you should refer to the user manual. In most cases, you hit the button “Whisper” or “Whisper Page,” type the desired extension of the line you’d like to page (their name may pop up) and hit “Whisper.”

 

Want The Whisper Page Feature? Call ACC Telecom Today

ACC Telecom is certain to be the right telecommunications company for businesses everywhere. They have been providing expert service and advice since 1979 and can meet all of your telecommunications needs. They offer a wide range of business phone and video surveillance systems to meet the needs of any organization.  They have been helping build the future of communications for business all across Maryland, DC, and Northern VA.

Please contact ACC Telecom to request service or a quote for a new or used system. Send an email to solutions@acctelecom.com or give them a call at any of the following numbers:

  • 410-995-0101 (main)
  • 888-226-2216 (toll-free)
  • 202-347-0127 (Washington DC)
  • 703-281-3400 (Northern VA)
  • 301-621-4646 (Western MD)

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