Call centers depend on providing the best customer service possible. However, with so many concurrent calls happening at one time, it can be difficult to hear or even follow a conversation with a customer. Fortunately, there are some simple ways to reduce the amount of noise in your call center.
Redesign Your Call Center
Although remodeling or renovations to your call center, may become necessary, we encourage you to try some of these recommendations first:
- Create separate spaces: The first suggestion has to do with giving each employee a separate space in which to work. It may not be possible to provide everyone with their own office, so placing fabric around each workstation or installing glass walls offers an economical alternative. You can also try redesigning your call center to include cubicles. When you do this, you will need to add padding or other insulation to the walls. Not only does this make the cubicles look inviting, but you can also cut down on background noise at the same time.
- Add white noise: Adding white noise may seem counterproductive, but it adds a soothing element amidst all of the overlapping conversations and can help your employees focus.
- Use noise-canceling technology: Consider issuing your employees with noise-canceling headphones that can block out the sounds of other calls, allowing them to focus on their own customers.
- Add decorations: Plants, water features, and paintings call liven up your call center while also helping to absorb noise that can quickly become overwhelming.
Change Your Policies
Another solution is to change or update some of your current workplace policies. Provide your employees some time to get up from their desks and take breaks away from the workspace. Doing so allows them a chance to recharge. Training sessions can also emphasize on how employees can be assertive and confident without being inconsiderate to their coworkers while on the phone with customers. Lastly, create a position for an employee to review recorded calls to locate potential sources of noise pollution affecting call quality.
What Else to Consider
Ultimately, you need to find the solutions that best fit your business and your call center. These suggestions have been proven to work, but you must understand and test how changing the layout of your building and re-training your employees might be a time-intensive venture. However, if you are looking to improve your customer service, then it might be well worth it to at least try.
Improve Your Call Center Customer Service with ACC Telecom
ACC Telecom provides voice communication and cloud-based solutions tailored to the needs of your business. We boast over 38 years of experience in the telecommunications industry and pride ourselves on offering customers in Maryland, Washington DC, and Northern Virginia top-notch service and affordable prices. If you would like to get a quote or learn more about how we can help your business thrive, then give us a call at 410-995-0101. For more fascinating articles and tips, follow us on social media on Facebook, Twitter, LinkedIn, YouTube, and Google+.