Is your Cloud Phone System Provider Geo-redundant? This is an important question when choosing your hosted phone system carrier. Essentially, geo-redundancy provides your small business with the ability to retain calling services in case of a carrier-provided disaster. If you are thinking about upgrading the VoIP services your business depends on for reliable phone service, then you should ask if your cloud carrier is considered geo-redundant with multiple failover data centers.
What Is Geo-Redundancy?
Although we have taken a glance at the concept of geo-redundancy, it deserves more of our attention. Your small business shouldn’t have to rely on only one data center. In fact, geo-redundancy is so useful because the data centers your company uses can be scattered across the country, or in some cases, even across the world.
In fact, geo-redundancy hinges upon what is known as failover technology. If a data center should fail, calls will simply be rerouted to the next data center. However, you should take note that not every carrier is geo-redundant. You will need to ask them directly for the information.
Ability to upgrade: By choosing a cloud carrier that offers you geo-redundancy, you also enhance your ability to meet future needs. Chances are, your business will grow and thrive in the years to come, and you will need to be able to integrate whatever new features and technologies become available into your infrastructure.
Confidence in customer service: No matter the size of your company, you should strive to achieve superb customer service. Geo-redundancy can give you the confidence you need. If one of your critical data centers suffers downtime while you are fielding an urgent call, that call won’t be disconnected. More uptime means more time spent fulfilling customer requests, answering client questions, and resolving any problems for them.
Concentrate on your business: With geo-redundancy in place, you can concentrate on helping your business succeed and not have to focus all your time and energy on overcoming technical difficulties.
Improved unified communications: Unified communications can help your business accomplish its goals. If you have employees who are often out of the office, geo-redundancy can enhance their ability to access unified communications assets such as unified communications as a service, also known as UCaas. Without geo-redundancy, any attempt at providing UCaas will not reach its full potential.
Geo-Redundancy Solutions from ACC Telecom
ACC Telecom provides voice communication and cloud-based solutions tailored to the needs of your business. We have over 38 years of experience in the telecommunications industry and pride ourselves on offering customers top-notch service and affordable prices. To get a quote or learn more about how we can help your business grow, give us a call at 410-995-0101. For more interesting articles and tips, follow us on social media on Facebook, Twitter, LinkedIn, YouTube, and Google+.