Aug 13, 2025 | Call Center, Contact Center
Contact centers have changed and are no longer large rooms full of ringing desk phones. Today, they’re cloud-powered Customer Engagement Centers (CECs) that let customers reach you on the channel they prefer. That could be voice, SMS, web-chat, Facebook Messenger,...
Feb 13, 2017 | Blog, Call Center, Contact Center
There are basic rules regarding customer service that everyone is expected to follow. Be kind and polite, speak clearly, and so forth. But, even though your customers may not show their displeasure through digital communication, you could be making mistakes that are...
