Feb 13, 2017 | Blog, Call Center, Contact Center
There are basic rules regarding customer service that everyone is expected to follow. Be kind and polite, speak clearly, and so forth. But, even though your customers may not show their displeasure through digital communication, you could be making mistakes that are...
Oct 12, 2016 | Blog, Call Center, Contact Center, Mobility
Toshiba’s UCedge mobile app now enables agents and supervisors to manage customer calls and Contact Center functions from virtually anywhere, using a mobile device or computer. With the UCedge client and built-in softphone installed on a smartphone, tablet, PC...
Sep 30, 2016 | Blog, Call Center, Contact Center, Phone Systems
Interactive Voice Response, or IVR, is the best way to ensure your customers are getting the most helpful and accurate information about your business. Telecommunications are opening opportunities for businesses to keep up with all of their callers without losing...
Sep 27, 2016 | Blog, Call Center, Contact Center
Contact centers – and call centers – are not just for organizations that handle thousands of interactions daily, they are also suited for smaller businesses of every type. Contact Center applications often come with, or may be added to, your premises or...
