There are basic rules regarding customer service that everyone is expected to follow. Be kind and polite, speak clearly, and so forth. But, even though your customers may not show their displeasure through digital communication, you could be making mistakes… Read More
Archive for the ‘Contact Center’ Category
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Manage Contact Center Functions from Anywhere with Toshiba’s latest UCedge App
Toshiba’s UCedge mobile app now enables agents and supervisors to manage customer calls and Contact Center functions from virtually anywhere, using a mobile device or computer. With the UCedge client and built-in softphone installed on a smartphone, tablet, PC or… Read More
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All You Need to Know About Interactive Voice Response
Interactive Voice Response, or IVR, is the best way to ensure your customers are getting the most helpful and accurate information about your business. Telecommunications are opening opportunities for businesses to keep up with all of their callers without losing… Read More
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How a Contact Center Can Catalyze Small Business Growth
Contact centers – and call centers – are not just for organizations that handle thousands of interactions daily, they are also suited for smaller businesses of every type. Contact Center applications often come with, or may be added to, your… Read More