Feb 3, 2017 | Blog, Mobility
Is your retention rate much lower than you would like? Employee satisfaction is a big reason why this might be happening; unhappy employees means a less productive day, which leads to less morale, which leads to resignation. It’s important to keep up with the...
Oct 12, 2016 | Blog, Call Center, Contact Center, Mobility
Toshiba’s UCedge mobile app now enables agents and supervisors to manage customer calls and Contact Center functions from virtually anywhere, using a mobile device or computer. With the UCedge client and built-in softphone installed on a smartphone, tablet, PC...
