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 IVR System

Inbound and Outbound Interactive Voice Response System

ACC Telecom’s cloud-based Interactive Voice Response (IVR) routes calls by deploying voice recognition and touch tones without additional hardware or infrastructure and is compatible with most PBX systems.  Deployed as a standalone solution or with our Contact Center software, businesses that utilize IVR systems reduce operational costs by automating interactions such as appointment reminders, shipping

status, and prescription refills.  Callers choose their selection either by touchtone or via voice recognition which prompts the IVR to route their choice to the appropriate extension, department or self-service option.  IVR technology gathers and validates caller input, which automatically triggers responses, alerts supervisors of high call volume, and provides many creative, custom application opportunities.

 

IVR Capabilities

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Pre-account Verification with Advanced Call Routing

checkmark icon24/7 Customer Self-Service Options

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Broadcasting via Voice & Text Messaging

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Automated Speech Recognition (ASR)

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Text to Speech (TTS)

 

We’ll work directly with you to create custom Interactive Voice Response applications such as shipping status, survey’s, prescription refills, mass notifications (SMS text message and/or voice calls), payments, account balances, order updates and so much more.  IVR solutions are mostly used in organizations that have callers requesting data that computers can easily retrieve.  Movie theaters, health

care facilities, financial institutes, government agencies, and insurance companies are just a few of the many organizations that use this system to often give callers 24-7 access to data.  Contact Centers and Call Centers frequently use the system for customer account screen-pops and efficient department routing.  Contact ACC Telecom today for your complimentary IVR consultation.

 

How Industries Use IVR Services Today

Picture depicting Interactive Voice Response system for businesses in Maryland, Washington DC and Northern VA. An IVR offers customers self serve options like payments, prescription refills, survey's and so much more. ACC Telecom's IVR solutions will help your company lower operating costs.

Examples of how companies use IVR systems

Learn More

Since 1979, ACC Telecom is committed to offering innovative business phone system solutions and applications.  Our cloud-based IVR solution follows suit and pairs well with our cloud-based Contact Center software.  Contact us for more information on installing an Interactive Voice Response phone system or standalone application for your Maryland, Washington DC or Northern VA business or organization.

ACC Telecom's Interactive Voice Response IVR Brochure

IVR Brochure

Holly in your technical service department has proven to be invaluable to me. I work with many vendors & sub-contractors in many fields in my position as Facilities Manager & I have to say she provides me with perhaps the best service of any of them. Her knowledge of her job & related systems, follow through on problems, & excellent communication skills are above and beyond what is the norm. In addition, she is just simply a pleasure to do business with. I rarely take the time to write these types of letters but felt compelled to do so in this case. She is an excellent representative of your firm & the main reason I turn to ACC Telecom for their services. I look forward to our continued relationship."

— Gary, Facilities Manager, BL Companies, Linthicum MD 21090

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