IVR System

Inbound & Outbound Interactive Voice Response System

Interactive Voice Response IVR software for Cloud PBX, 3CX, CRMs, and IP phone systems.

ACC Telecom’s cloud-based Interactive Voice Response (IVR) routes calls by deploying voice recognition and touch tones without additional hardware or infrastructure and is compatible with most PBX systems. Deployed as a standalone solution or with our Contact Center software, businesses that utilize IVR systems reduce operational costs by automating interactions such as appointment reminders, shipping

status, and prescription refills. Callers choose their selection either by touchtone or via voice recognition which prompts the IVR to route their choice to the appropriate extension, department or self-service option. IVR technology gathers and validates caller input, which automatically triggers responses, alerts supervisors of high call volume, and provides many creative, custom application opportunities.

IVR Capabilities

24/7 Customer Self-Service Options

Pre-account Verification

Advanced Call Flow Routing

Broadcasting via Voice & Text Messaging

CRM/PBX API Integration

Surveys

Outbound Dialers

Text to Speech (TTS)

We’ll work directly with you to create custom Interactive Voice Response applications such as shipping status, survey’s, prescription refills, mass notifications (SMS text message and/or voice calls), payments, account balances, order updates and so much more. IVR solutions are mostly used in organizations that have callers requesting data that computers can easily retrieve. Movie theaters, health

care facilities, financial institutes, government agencies, and insurance companies are just a few of the many organizations that use this system to often give callers 24-7 access to data. Contact Centers and Call Centers frequently use the system for customer account screen-pops and efficient department routing. Contact ACC Telecom today for your complimentary IVR consultation.

How Industries Use IVR Services Today

IVR Architecture Diagram

ACC Telecom IVR technology is 100% cloud based and runs on two geo-redundant servers. Our IVR system integrates seamlessly with our cloud based Call Center or Contact Center software and is available for (but not

limited to) ACC Nexus Cloud PBX and 3CX phone systems. Our IVR software can also integrate with most CRM systems and IP phone systems, so please contact us to verify your phone system is compatible.

Learn More

Since 1979, ACC Telecom is committed to offering innovative business phone system solutions and applications. Our cloud-based IVR solution follows suit and pairs well with our cloud-based Contact Center software. Contact us for more information on installing an Interactive Voice Response phone system or standalone application for your Maryland, Washington DC or Northern VA business or organization.

IVR Brochure

IVR