Inbound & Outbound Interactive Voice Response System
ACC Telecom’s cloud-based Interactive Voice Response (IVR) routes calls by deploying voice recognition and touch tones without additional hardware or infrastructure and is compatible with most PBX systems. Deployed as a standalone solution or with our Contact Center software, businesses that utilize IVR systems reduce operational costs by automating interactions such as appointment reminders, shipping
24/7 Customer Self-Service Options
care facilities, financial institutes, government agencies, and insurance companies are just a few of the many organizations that use this system to often give callers 24-7 access to data. Contact Centers and Call Centers frequently use the system for customer account screen-pops and efficient department routing. Contact ACC Telecom today for your complimentary IVR consultation.
How Industries Use IVR Services Today
IVR Architecture Diagram
ACC Telecom IVR technology is 100% cloud based and runs on two geo-redundant servers. Our IVR system integrates seamlessly with our cloud based Call Center or Contact Center software and is available for (but not
Since 1979, ACC Telecom is committed to offering innovative business phone system solutions and applications. Our cloud-based IVR solution follows suit and pairs well with our cloud-based Contact Center software. Contact us for more information on installing an Interactive Voice Response phone system or standalone application for your Maryland, Washington DC or Northern VA business or organization.