24 x 365 Emergency On-Site Support

For 30+ years, ACC Telecom has provided exceptional support and service to over 6,000 valued customers in the Mid-Atlantic region.  At ACC Telecom, you can expect to speak with a live person who is committed to reliable, quality, and trusted support.  Our team of expert technicians and customer service representatives strive to deliver the best possible customer experience for every size business.

After our team designs and implements the right solution to complement your business needs, we provide comprehensive, on-site system training for all users and administrators.  From the first meeting to the training of your new system, ACC Telecom will guide you throughout the entire process.  ACC Telecom’s friendly, knowledgeable technicians and help desk representatives are manufacturer-certified and trained to meet all service needs.  From updates to program changes, members of our support staff will always provide your company the most efficient solution.

ACC Telecom values your business and your business communications will always remain our top priority.  Together, we will build a future of communications for your business.

From our 24×365 Emergency Service to our discounted Service Agreements, ACC Telecom will always be there to ensure continual functionality of your system.  ACC Telecom currents supports Toshiba, Cisco, Comdial and Avaya Partner business phone systems.  Please contact us for our complete list of supported telephone systems.

Other support services from ACC Telecom include:

  • Cloud, Virtual, and Premise-based Communication Platforms
  • Toshiba and Cisco Warranties- up to 7 years of coveragesupport van
  • ACC Advantage Service Agreements- up to 7 years of coverage
  • Cisco SMARTnet Service Agreements- up to 3 years of coverage
  • FLEX Service Hours- pre-paid labor hours at reduced rates
  • Moves / Additions / Changes to your system
  • Equipment Replacement and Upgrades
  • Training
  • Help Desk Support
  • On-site and Remote Service
  • Low-Voltage Cabling
  • Managed IT Services and Support, including Network Monitoring & Cloud Backup
  • Software Upgrades & Support
  • Equipment Trade-ins

Contact us for more information on our support services.


flex-support-hours    how-to-videos    quick-help-guides





Skip to content