Solve Your Quality Report Issues With Call Recording
Do you get complaints from customers about the quality of your calls? You probably haven’t found a good way to address this. Providing guidelines can only do so much. So, how can you assure your customers that they’ll have the best call experiences with...How to Handle Your Overwhelming Peak Hours With Automatic Call Distribution
All telecom companies experience peak hours. These hours, also called the busy-hour call attempts (BHCA), are defined as 60-minute periods which see more calls than any other hour during a 24-hour period. Depending on what your company does, these peak hours can...