May 8, 2017 | Blog, Business, Call Center
Your call may be recorded for training purposes. You’ve probably heard this before, while contacting some form of call center. It can seem intimidating, at first–callers might be caught off-guard by the statement. However, call recording actually makes...
Aug 18, 2016 | Blog, Business, Phone Systems
Do you get complaints from customers about the quality of your calls? You probably haven’t found a good way to address this. Providing guidelines can only do so much. So, how can you assure your customers that they’ll have the best call experiences with...