call recording

Does Call Recording Really Matter?

May 8, 2017 | Blog, Business, Call Center

Your call may be recorded for training purposes.  You’ve probably heard this before, while contacting some form of call center.  It can seem intimidating, at first–callers might be caught off-guard by the statement.  However, call recording actually makes...

Solve Your Quality Report Issues With Call Recording

Aug 18, 2016 | Blog

Do you get complaints from customers about the quality of your calls?  You probably haven’t found a good way to address this.  Providing guidelines can only do so much.  So, how can you assure your customers that they’ll have the best call experiences with...
Advanced Capabilities of Call Center Software

Advanced Capabilities of Call Center Software

Feb 22, 2016 | Blog

A call center is a customer service office designed to handle a large volume of telephone calls. Could your call center benefit from increased convenience and efficiency? At ACC Telecom, our call center software with Automatic Call Distribution (ACD) is incredibly...

The Benefits of Call Recording Software

Feb 5, 2016 | Blog

Call recording software can improve and transform the way you do business, regardless of the size of your company. Call recording ensures quality assurance and compliance on every call. With the introduction of cloud based phone systems and VoIP, call recording is now...
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