Posts Tagged ‘IVR’

• How to Handle a High Volume of Calls in Your Call Center

  • December 7th, 2016
  • Posted in Blog, Call Center
  • Tags: ACD, call center, call center efficiency, IVR, voice mail

  Are you finding that your call center is receiving far more calls than it’s able to answer?  Sometimes, expanding to accommodate isn’t always the best economic or practical choice.  Yet, you want your business to be successful, and you want… Read More

• All You Need to Know About Interactive Voice Response

  • September 30th, 2016
  • Posted in Blog, Call Center, Contact Center, Phone Systems
  • Tags: communications, interactive voice response, IVR, phone solutions

  Interactive Voice Response, or IVR, is the best way to ensure your customers are getting the most helpful and accurate information about your business.  Telecommunications are opening opportunities for businesses to keep up with all of their callers without losing… Read More