Feb 13, 2017 | Blog, Call Center, Contact Center
There are basic rules regarding customer service that everyone is expected to follow. Be kind and polite, speak clearly, and so forth. But, even though your customers may not show their displeasure through digital communication, you could be making mistakes that are...
Feb 6, 2017 | Blog, Conference Room Solutions
Communication can be one of the biggest issues when it comes to running a business. One misunderstanding can ruin an entire transaction; and avoiding this kind of issue can be a hassle. You may think that meeting face-to-face is the only way to fully understand a...
Feb 3, 2017 | Blog, Mobility
Is your retention rate much lower than you would like? Employee satisfaction is a big reason why this might be happening; unhappy employees means a less productive day, which leads to less morale, which leads to resignation. It’s important to keep up with the...
Jan 26, 2017 | Blog, Cyber Security
Cyber security is one of the most important aspects of running a business that relies on the internet. If your main business model focuses on technology, chances are, you’re dealing with cyber security issues. It’s a big problem–viruses and malware...
Jan 16, 2017 | Blog, News
On Tuesday, CISCO announced they would be making significant changes to their certification tracks and training programs for employees. The intent of these changes is to keep their practitioners knowledgeable about the industry as it constantly evolves. CISCO plans...
Jan 13, 2017 | Blog, Business, Unified Communications
Pretty much everyone knows what a conference call is. They’ve existed for quite some time, now; and while many people are familiar with what the term means, they aren’t sure what it entails. Conference calls can only be simplified using the right...
Jan 13, 2017 | Blog, SIP Trunking
Toshiba has launched its new SIP Trunking I-VoIP Service promotion, which delivers significant savings for new and existing customers of Toshiba’s IPedge and Strata CIX onsite VoIP systems. The SIP Trunking I-VoIP Service is especially suited for businesses...
Jan 6, 2017 | Blog, Business
2017 has arrived. For many businesses, this is the time to update practices and evaluate productivity. Call centers are no different; for the new year, it’s important to review your business and its ability to run successfully. There are many resolutions you...
