glossary of Unified Communications terms for cloud pbx

Let us help you understand UCaaS and the cost-effective benefits in store for your business.

Understanding technology and how “the cloud” manifests itself into business operations and communications can be difficult for many people. If you don’t understand the full meaning of certain buzzwords like “Cloud UC” or “Unified Communications (UC)” then you are likely unaware of the cost-effective benefits involved with hosted UC services. Let’s talk more about Unified Communications as a Service (UCaas) and the business solutions it provides.

What Does UCaaS Entail?

In an increasingly mobile world, it should come as no surprise that there is a global industry trend towards cloud-based services. UCaaS is a cloud-based delivery model made available for enterprises that allows various types of telecommunication and collaboration applications to be outsourced to a third-party provider and delivered over an IP network. UCaaS includes a standard suite of UC features on a per-seat basis at a monthly seat cost. Video conferencing, web collaboration tools, voice, messaging, email, vFax, data sharing, and other business mobility applications can all be classified as UCaaS.

How Could UCaaS Benefit My Business?

Tired of wasting funds on costly travel to conduct business meetings? Need to transfer a call seamlessly from your cell phone back to the office? Worried that poor customer service management (CRM) is going to cost you your business? UCaaS is your solution. Features like unified messaging (UM), conference bridges, CRM integration, desktop call control, and other UC services can radically improve business operations.

At ACC Telecom, we can help you create a cutting edge UCaaS strategy or hybrid implementation for your business that will increase productivity, efficiency, improve customer service, increase profits, and minimize capital costs.

Ready to Transform the Way You Do Business with UCaaS? Call ACC Telecom Today

ACC Telecom is certain to be the right telecommunications company for businesses everywhere. They have been providing expert service and advice since 1979 and can meet all of your telecommunications needs. They offer a wide range of business phone and video surveillance systems to meet the needs of any organization.  They have been helping build the future of communications for business all across Maryland, DC, and Northern VA.

Please contact ACC Telecom to request service or a quote for a new or used system. Send an email to or give them a call at any of the following numbers:

  • 410-995-0101 (main)
  • 888-226-2216 (toll-free)
  • 202-347-0127 (Washington DC)
  • 703-281-3400 (Northern VA)
  • 301-621-4646 (Western MD)

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