Building a future of communications for your business since 1979

Business SMS

Text Messaging for Businesses

In the near future, texting a business will be just as prevalent as communicating via voice call, web chat, and email. Most business owners understand that Business SMS Text Messaging is a valuable tool that will enhance the customer engagement process.  However, many companies that are already using a Business SMS service are not using it as a truly unified solution. Currently, companies provide their client’s with a random 5-digit number that produces canned responses which consequently end with the customer calling into the business for support. 

ACC Telecom understands that in order for you to be competitive in the marketplace you need practical, simple, and cost-effective SMS solutions to meet your customer’s evolving communications needs.  ACC offers a variety of   

Business SMS text messaging services from SMS responders to advanced omni-channel business SMS communications and bulk SMS IVR systems. Our most popular Business SMS and Business MMS service can be activated on virtually any U.S. or Canadian phone number or toll-free number so you’ll maintain a unified, professional identity by using your existing phone numbers.  SMS/MMS activation has no effect on the voice services of the phone number, so it is completely transparent to your customers!  

Implementing Business SMS and Business MMS allows you to enhance your communications channels, grow with the industry and provides a competitive advantage.  So what are you waiting for?  Contact ACC Telecom today for your free business text messaging consultation.

Girl texting on her smartphone with virtual computers and networks in the background. Signifies texting a business- using business SMS- and unified communications.

Business SMS Text Services Available:

checkmark iconBusiness Text & Picture Messaging

Starting at $15 per month

Our most popular form of Business SMS allows your clients to text your business phone numbers directly. Inbound text and picture messages arrive in your employees’ email inbox and allow the employee(s) to respond to the text messages via email.  The customer receives the response as a text message. Click here for a sample message.  

 

checkmark icon Business SMS A.I. Bot  

Pricing upon request

Our Artifical Intelligence SMS Keyword Responder Bot automatically replies to inbound text messages by incorporating keywords, your company directory, and Auto Attendant.  For example, if a customer texts the keyword “customer service” to 410-995-0101, the SMS Responder Bot automatically replies, “Thank you for texting Company XYZ.  I see you’ve spoken with Carly in Customer Service previously would you like to speak to her again?”  If the customer replies “Y” for yes, the system connects the customer and Carly via call control.  Click here to view additional examples of how our A.I. SMS Responder Bot can enhance your business communications.

 

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Omni-Channel Contact Center; ACD SMS

Pricing upon request

Transform your voice-only call center into an omni-channel contact center powerhouse by incorporating Business SMS, Automatic Call Distribution (ACD) SMS, ACD email, WebChat, social media, CRM integration, CBIQ (Call-Back-in-Queue), and more.  Allow your customers to contact your representatives via text message for a complete communications solution.  Text message conversations are stored securely and conveniently in the customer’s account for easy retrieval.  

 

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Broadcast SMS

Pricing upon request

Broadcasting is a form of ‘outbound’ IVR that allows businesses to broadcast text messages via campaigns to pre-determined group lists that have been uploaded to the IVR platform. 

 


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Contact Us Today

Contact ACC Telecom today for your free business text messaging consultation.  ACC is an authorized Business SMS provider and serves businesses throughout Maryland, Washington DC, and Northern Virginia and beyond.  Contact us today to learn more about our business communications solutions.

ACC Telecom
8335 Guilford Road, Suite H Columbia, MD 21046
Phone: 410-995-0101