Text Messaging for Businesses
90% of leads would rather receive a text message than a phone call.
50% of consumers would rather text for customer support then call if given the option between the two.
Our most popular Business SMS and Business MMS service can be activated on virtually any U.S. or Canadian phone number, DID, or toll-free number so you’ll maintain a unified, professional identity by using your existing phone numbers. SMS/MMS activation has no effect on the voice services of the phone number, so it is completely transparent to your customers!
90% of SMS Messages are read within the first three minutes.
The average response time for an SMS message is 90 seconds, whereas response times for email is 90 minutes.
75% of all millennials would rather communicate via text
(Mobile Marketing Watch)
Business SMS Text Services Available:
Text Messaging via Business Phone System
Starting at $9.95 per month
ACC Telecom’s 3CX, CoreNexa & Zoom business phone systems include the ability to send and receive text messages via their business communications system. User can send and receive SMS/MMS messages from their web client, desktop client or mobile app.
Business Text & Picture Messaging
Starting at $4.95 per month
A popular Business SMS add-on allows your clients to text your business phone numbers directly. Inbound text and picture messages arrive in your employees’ email inbox and allow the employee(s) to respond to the text messages via email. The customer receives the response as a text message. Click here for a sample message.
Business SMS A.I. Bot
Starting at $25/month for 20 Keywords (Flat Fee, No Per-SMS Charges)
Our Artificial Intelligence SMS Keyword Responder Bot automatically replies to inbound text messages that are sent to your business phone numbers. The auto-responses are based on pre-configured keywords. Customers will have their own user portal to program keywords and canned responses, and generate SMS reports. The portal also includes the ability to send outbound messages on-demand.
As an example, if a customer texts the keyword “specials” to your main business phone number, the SMS Responder Bot automatically replies, “Thank you for texting Company XYZ. Our current specials are ____.”
SMS auto-responses can include URL links, pictures, and videos. Click here to view additional examples of how our A.I. SMS Responder Bot can enhance your business communications.
Omni-Channel Contact Center; ACD SMS
Pricing upon request
Transform your voice-only call center into an omni-channel contact center powerhouse by incorporating Business SMS, Automatic Call Distribution (ACD) SMS, ACD email, WebChat, social media, CRM integration, CBIQ (Call-Back-in-Queue), and more. Allow your customers to contact your representatives via text message for a complete communications solution. Text message conversations are stored securely and conveniently in the customer’s account for easy retrieval.
Pricing upon request
Broadcasting is a form of ‘outbound’ IVR that allows businesses to broadcast text messages via campaigns to pre-determined group lists that have been uploaded to the IVR platform.
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Why should I implement a SMS Text Messaging Solution for my business?
Texting offers a simpler, better customer experience for providing quick answers or updates such as payment confirmations, product availability, shipping alerts, and scheduling appointments. Data shows that more than half of consumers would prefer texting with customer support over other communication methods (eWeek).
What if my phone numbers are with a different carrier?
We can port (transfer) only the SMS portion of phone numbers without impacting your calling services or canceling service with your existing voice carrier. Any phone number, with the exception of wireless numbers, are eligible for this solution.
Does this service support MMS (picture & video) messaging?
Yes, MMS messaging is supported on inbound & outbound messages depending on the SMS solution you choose.
MMS messaging is widely used by service companies for quoting purposes. For example, a local landscaper has clients text pictures of their yards for service estimates– eliminating costly (and frustrating) travel time.
How do other businesses use Business SMS?
Businesses use our SMS services for appointment scheduling, customer service & support, pricing information/quotes, daily specials, hours of operation, shipping status, payment questions, and so much more. The possibilities are endless.
Can I receive text messages on my toll-free numbers too?
Yes, customers can text your toll-free numbers, main business phone numbers, and DIDs (direct dial phone numbers).
What is 10DLC/A2P SMS Compliancy?
To learn more about 10DLC, visit our frequently asked questions page here.
Toll-free numbers that send SMS messages are also required to register for compliancy. The registration form process is different so please review the FAQs here.
Implementing Business SMS and Business MMS allows you to enhance your communications channels, grow with the industry and provides a competitive advantage. So what are you waiting for? Contact ACC Telecom today for your free business text messaging consultation. ACC is an authorized Business SMS provider and serves businesses throughout Maryland, Washington DC, and Northern Virginia and beyond. Contact us today to learn more about our business communications solutions.