Dec 7, 2016 | Blog, Call Center
Are you finding that your call center / contact center is receiving far more calls than it’s able to answer? Sometimes, expanding to accommodate isn’t always the best economic or practical choice. Yet, you want your business to be successful, and you...
Nov 25, 2016 | Blog, Call Center, Unified Communications
Efficiency is a big part of keeping customers on the line, and keeping them satisfied. If you have ever worked with or for a call center, you know this; but you may not know all the ways you can keep a call center running efficiently. When a call center isn’t...