How to Improve Efficiency in Your Call Center

How to Improve Efficiency in Your Call Center

Nov 25, 2016 | Blog, Call Center, Unified Communications

call center agents

When a call center isn’t efficient, it’s incredibly noticeable, especially to the customer. In order to increase your efficiency, consider following some of these tips.

Efficiency is a big part of keeping customers on the line, and keeping them satisfied.  If you have ever worked with or for a call center, you know this; but you may not know all the ways you can keep a call center running efficiently.  When a call center isn’t efficient, it’s incredibly noticeable, especially to the customer.  In order to increase your efficiency, consider following some of these tips.

1. Invest in an IVR

Interactive Voice Response (IVR) is a great way to satisfy customers while still being able to handle a large number of calls.  When you use IVR, you can direct customers to a specific representative or contact person who can answer their question.  No one wants to wait on a busy line, so direct them quickly and efficiently.

2. Eliminate avoidable calls.

Frequently asked questions can become tedious and take up valuable call time for your employees.  It is possible to use IVR and speech recognition technology to direct customers to an answer to their question.  This keeps the line free of questions that your employees spend valuable time answering.  To learn more about this, click here.

3. Use call recording.

Call recording is a great way to train and monitor your employees.  It protects your company on many levels, and ensures that no information is misheard or skipped over.  You can also use these recordings to train new employees on the proper protocols.  And if you’re worried about call quality, call recording can reassure you that your calls are going smoothly.

ACC Telecom can help keep your business running efficiently!

We offer voice and data security services that are reliable, simple, and affordable.  ACC Telecom is certain to be the right telecommunications company for businesses everywhere. We have been providing expert service and advice since 1979 and can meet all of your telecommunications needs. We offer a wide range of business phone and video surveillance systems to meet the needs of any organization.  We have been helping build the future of communications for business all across Maryland, DC, and Northern VA.

Please contact ACC Telecom to request service or a quote. Send an email to solutions@acctelecom.com or give us a call at any of the following numbers:

  • 410-995-0101 (main)
  • 888-226-2216 (toll-free)
  • 202-347-0127 (Washington DC)
  • 703-281-3400 (Northern VA)
  • 301-621-4646 (Western MD)

Follow ACC Telecom on Facebook, Google+, Twitter, Pinterest, Youtube, and LinkedIn for updates and information as well.

Skip to content