A Thanksgiving Moment We Don’t Talk About Enough When your career involves running IT, especially for a large organization or a city facility, you cherish the quiet relief of a normal workday. The gratifying sound of office phones ringing. You hear the sweet chime of...
We were quite stunned when we heard Toshiba Telecom System Division was closing its doors in North America. Unfortunately, this is nothing new in the telecom world. In our 30+ years, we have personally experienced telecom manufacturers closing shop or...
Unified communications take advantage of all the technology in your office. Operating in harmony, this technology synergy should theoretically dramatically increase productivity. Improving unified communications and upgrading equipment can both contribute to...
Pretty much everyone knows what a conference call is. They’ve existed for quite some time, now; and while many people are familiar with what the term means, they aren’t sure what it entails. Conference calls can only be simplified using the right...
These days, network security is a huge part of what affects the success of your business. We talk a lot about network security–and for good reason. A simple and hard-to-stop malware attack could disable your entire operation, making it extremely difficult for...
Efficiency is a big part of keeping customers on the line, and keeping them satisfied. If you have ever worked with or for a call center, you know this; but you may not know all the ways you can keep a call center running efficiently. When a call center isn’t...
