Even if your business has already been using VoIP technology that might not mean it is being used to its full potential. Your business should be ready to grow at a steady rate, and part of accomplishing that is through shrewd investments in office telephony.
What Do Virtual Numbers Do?
Typically, a telephone number is associated with a single phone line and terminal. However, when you enable VoIP services with virtual numbers, you can surpass that limitation. No longer is the phone number to phone line a 1:1 ratio. For example, some companies have one phone number with ten phone lines, while other companies may have 20 numbers and four phone lines. IP phones on employee desks can have additional numbers attached to them. Likewise, mobile phones can mirror the business number, allowing your employees to hide their personal cell number while providing the ability to place calls and receive calls almost anywhere, even when they aren’t in the home office at the moment. As such, VoIP provides flexibility and cost savings that are not available with traditional landline service.
Long distance calls can be expensive, and not all small businesses can cover those costs the same way a larger firm could. Virtual numbers established through VoIP eliminate those long distance and intra-state costs for your company, and can eliminate those costs for your callers too, which will help to improve your customer service potential. For instance, if your home office is located in Baltimore, MD, but you have customers in New York, you can purchase local New York virtual numbers to facilitate ‘local’ customer support. By purchasing ‘local’ virtual numbers, companies can eliminate toll-free numbers, which can be costly since most companies pay 4.0 cents a minute for incoming toll-free calls. The potential for local calls also makes it easier to do business with partners in other countries, since virtual numbers are given area codes that help reduce the costs associated with making international calls.
For any small business, maximizing your budget involves reducing operating costs. One way small businesses can save some money is by using virtual numbers in tandem with their VoIP phone services, since this decreases the need for new phone lines for your company. Another VoIP feature known as call hunting, or call forwarding, allows all incoming calls to be redirected to a different phone even when the person receiving the call is not available; this is especially useful for urgent calls after hours. Without having to spend money on setting up extensions for every employee to rely on a desk phone, small businesses can put that money towards maintaining other critical equipment, such as their network cables and data backup points.
By taking advantage of innovative technology such as VoIP and virtual numbers, any small business can improve their image and reputation with their customers. Serving your customers and clients becomes far easier when you can create separate virtual numbers for each department of your organization, allowing callers to speak to whomever they need with a minimum of confusion and frustration. Positive experiences will lead customers to recommend your small business to friends, family, and even acquaintances, potentially generating new leads for you.
Choose VoIP Solutions from ACC Telecom
ACC Telecom provides voice communication and cloud-based solutions tailored to the needs of your business. We have over 38 years of experience in the telecommunications industry and pride ourselves on offering customers in Maryland, Washington DC, and Northern Virginia top-notch service and affordable prices. To get a quote or learn more about how we can help your business grow, give us a call at 410-995-0101. For more interesting articles and tips, follow us on social media on Facebook, Twitter, LinkedIn, YouTube, and Google+.