Whenever your business receives a call, there may not always be a real employee available to respond. Luckily, you can program an auto-attendant to greet customers who need to ask an urgent question or have suggestions and comments.

Who answers your phone calls? Whenever your business receives a call, there may not always be a real employee available to respond. Luckily, you can program an auto-attendant to greet customers who need to ask an urgent question or have suggestions and comments. Here are some unique ways to use your new auto attendant system.

Create a Persona

Auto attendants are a critical piece of the customer service puzzle. If you don’t employ a person to serve as a receptionist, you can use an auto attendant to answer and greet your callers.  You’ll want to program your auto attendant to be as warm and personable as possible. Customers enjoy interacting with someone friendly and helpful, even if that someone is only automated. Also, try your best to make your brand’s identity as evident as possible. First impressions are difficult to overcome if they come off as a negative experience. Thus, you must make your menu system as user-friendly as possible.

Build a Sensible Directory

Simplicity is best. Callers should be directed to the department they request, even if your business only has three or four such divisions. You can create the impression that your organization is much larger than it is without being off-putting and disinterested in the customer’s concerns. Be sure to notify your callers that call recording may be in progress, something that is an important enough announcement to warrant being mentioned as soon as possible.

Prioritize Important Announcements

Sometimes, the main reason your customers are calling is to request more information about your company. This information may be missing from your website, or the call is to verify that what they see is accurate based on what they saw on their preferred search engine. Either way, you can program essential details such as hours of operation, your business’s street address, events, promotions, and more into high-priority announcements made by your auto attendant. This way, your callers obtain the information they are looking for and free the line for the next customer call.  This is essential during times when you are expecting high volumes of phone traffic.

Consider a Professional

You can hear the difference between a professional voiceover versus an employee recording your Auto Attendant greetings.  You should consider having a professional record a greeting to identify your business by name and category so your business stands out.

Get Your Next Auto Attendant from ACC Telecom

ACC Telecom provides voice communication and cloud-based solutions tailored to the needs of your business. We have over 38 years of experience in the telecommunications industry and pride ourselves on offering customers top-notch service and affordable prices. To get a quote or learn more about how we can help your business grow, give us a call at 410-995-0101. For more interesting articles and tips, follow us on social media on Facebook, Twitter, LinkedIn, YouTube, and Google+.