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New Year’s Resolutions For Your Call Center in 2017

new year's resolutions

There are many resolutions you can make that will help you satisfy customers and provide your entire establishment with the means to succeed.

2017 has arrived.  For many businesses, this is the time to update practices and evaluate productivity.  Call centers are no different; for the new year, it’s important to review your business and its ability to run successfully.  There are many resolutions you can make that will help you satisfy customers and provide your entire establishment with the means to succeed.  For a few tips, read on, and see how you can bring in the new year the right way!

Review Your Technology

 

Do your headsets have the absolute best sound quality?  Are your employees working with up-to-date technology?  When you’re stuck with older equipment, efficiency can be severely and negatively impacted.  Bad sound quality can lower customer satisfaction, as can waiting on the line for ages.  Consider an interactive voice responder (IVR), call recording, or look into the best headsets on the market.  

 

Adjust the Training Process

 

Your employees need to be trained to the best standards possible.  Over the years, it’s possible that a once well-executed training program is now lacking substance and usefulness.  Even if you haven’t seen a decline in employee productivity, take a bit of your time to review the training procedure to ensure it’s current and relevant.  You may catch something that is no longer needed, and you may even decide to add a section you think is necessary for the job.

 

Invest in VoIP

 

VoIP is the most efficient technology you should be investing in if you haven’t already done so.  Voice over IP is a great way to spread your business out over multiple locations, and includes many features that are sure to increase productivity and customer satisfaction.  When you work with ACC Telecom, your new phones are included with your monthly payment package; you won’t need to worry about finding phones that are compatible with the new system.  For more information on VoIP and its features, click here.  

 

ACC Telecom will help you bring in the new year with efficiency and adaptability!

 

We offer voice and data security services that are reliable, simple, and affordable.  ACC Telecom is certain to be the right telecommunications company for businesses everywhere. We have been providing expert service and advice since 1979 and can meet all of your telecommunications needs. We offer a wide range of business phone and video surveillance systems to meet the needs of any organization.  We have been helping build the future of communications for business all across Maryland, DC, and Northern VA.


Please contact ACC Telecom to request service or a quote. Send an email to solutions@acctelecom.com or give us a call at any of the following numbers:

  • 410-995-0101 (main)
  • 888-226-2216 (toll-free)
  • 202-347-0127 (Washington DC)
  • 703-281-3400 (Northern VA)
  • 301-621-4646 (Western MD)

 

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This entry was posted on Friday, January 6th, 2017 at 2:25 pm. Both comments and pings are currently closed.